Lena David
Summary
Results-driven leader with strong background in strategic management and organizational growth. Skilled in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability, effective collaboration, and delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, coupled with focus on fostering productive and positive team culture.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Physician Practices
Down East Community Hospital
03.2024 - Current
- Overseeing Managers and Providers, in ambulatory care
- Leadership and direction of operational, financial and human resource activities for assigned clinics
- Ensuring that medical care provided to patients is adequate and appropriate
- Day-to-day operational management, revenue integrity, budgeting, facilitating provider relations and managing within hospital policies, procedures and contracts
- Quality Indicators
- Standard Operation Procedures
- Creating Policies and adhering and/or adjusting current policies
- Ensuring RHC Binders are up to date, working with HRSR and NARHC
- Provide operational management, leadership, direction, and coordination of RHC practice operations
- Provide oversight of RHC managers
- Establish practice operating policies and procedures to improve operating efficiency and review and updates policies annually
- Maintains practice budget and monthly financial operations
- Responsible for planning and execution of financial goals
- Coordinate the development of provider practice schedules and coordinate communication of initial and revised schedules
- Prepares quality and financial indicators for each RHC site and oversees success of those indicators
- Leads office staff recruitment
- Positions practice from quality and cost perspective for successful care management programs and payor contracting
- Maintains regular communication with Physicians and Advance Practice Providers within the practice
- Implements Board approved Strategic Plan while assuring the smooth operation of the RHC practices
- Actively participates in the provider recruitment process
- Works with respective Senior leaders and practice managers to build volumes and recruit and retain providers
- Manages Meaningful Use and MIPS performance within organizational goals
- Evaluates practice performance to State, Federal, and other conditions of participation and acts as needed to maintain compliance
Remote Billing/Coding
Unity Billing and Coding LLC
03.2021 - Current
- Company Overview: Remote Billing/Coding
- Responsibility – Ensuring all medical information and patient data is accurate
- Making sure the claims process flows between patients, providers/facilities, and third-party payers
- I help medical facilities manager insurance claims, payments, and invoices
- Coding
- Billing
- Following up
- Reporting
- Communication
- Auditing
- Troubleshooting
- Remote Billing/Coding
Regional Practice Manager
CareWell Urgent Care
05.2020 - 03.2024
- Company Overview: Marlborough, MA
- Responsible for conducting all administrative activities required to maintain the efficient day-to-day operations
- I supervise all administrative and clinical staff and ensure that there is an exceptional level of service delivered to all Care Well patients
- It is my responsibility to establish and maintain a positive working environment for all employees
- I am hands on
- I also do patient intake/triage and front desk duties when the need arises
- Manage center to budget and financial expectations
- It has full P&L accountability including performance against given budgets and performance metrics
- Supervise employees to ensure quality care, superior customers, and expected productivity of the center and efficiency of the team
- Plan and prepare employee work schedules in a timely manner
- Ensure employees are fulfilling their required duties in compliance with company policies
- Assist marketing department by participating in various community relations activities and on-going community relations and marketing for the center
- Support leadership team by completing all expected daily, weekly, and monthly reporting duties
- Work with the HR department and direct leadership team to manage center-level staffing requirements, payroll and conduct staff evaluations
- Billing: review processes for patient charges, registration, patient statements, and all matters related to the interface between the front desk registration process and billing
- Track and manage inventory quarterly and order all medical and office supplies while keeping within budget parameters
- Day-to-day management of all center operations
- Assist sales representatives to develop and implement new contracts within the community to help drive volume
- Implement correct processes within the center to deliver newly contracted services
- Flex staff to meet demand within the center keeping overtime at the lowest possible level as appropriate to the volume
- Recruiting, hiring, training and performance management of employees
- Marlborough, MA
Vice President of Operations
Meadowbrook Medical Group
04.2017 - 08.2021
- Company Overview: West Boylston, MA
- Strategic Planning
- Forecasting and Capital Budgets
- Quality Improvement/Management
- Manage Performance Indicators (KPI's)
- Creating Policy, Procedures, and Workflows
- Physician Engagement
- Ensure office is open and closed daily, as per established schedules
- Interview, hire and train inexperienced staff in accordance with HR guidelines
- Manage daily staffing to ensure optimal operation of the practice
- Regularly review productivity and make staffing adjustments as needed
- Monitor and approve timecards and track licensure requirements for staff
- Conduct regular staff meetings and annual performance evaluations for the administrative team
- Review accounts receivable reports month
- Train MD and Medical MD and NP
- Contracts
- Purchase all office supplies
- Manage office budget
- Manage payroll, accountant, QuickBooks, claims, patients accounts, co-payments, and any other cash flow and bank accounts
- S/U meetings for the doctor and myself with advertisers and investors
- Networking
- Translate for only Spanish speaking patients
Member Service Rep./Claims Specialist
Fallon Health Insurance
01.2013 - 03.2017
- Company Overview: Worcester, MA
- Customer service, attending to member needs, helping them understand their insurance coverage, dental, health and behavioral insurance
- Submit appeals and prior Auth
- Helping members understand their pharmacy coverage and other insurance programs
- Worcester, MA
Customer Serv. Rep/Admin./Central Processing/Unit Secretary
U-mass Memorial
01.2010 - 07.2015
- Company Overview: Worcester, MA
- Attending and meeting client needs
- Calling out critical lab reports, calling couriers for specimen pick up, and drop off, calling doctors and nurses for micros and abnormal labs
- Filing, faxing, emailing, working with Sorian and Meditech, transcribing meds and doctors’/nursing orders
- Making sure patient needs are met, bathing, mouth care, giving meds and checking vitals
- Worcester, MA
Education
Master's degree - public health/business management
University of Phoenix
Phoenix12-2025
Bachelor of Science - Business Management
University of Phoenix
Phoenix, AZ03.2022
Certificate - Real Estate
Champion Real Estate of Massachusetts
Worcester, MA07.2020
Associate degree - medical assistance
Salter College
West Boylston, MA03.2011
Skills
- Organizational skills
- Recruiting
- Multiple Practice Management
- Office Management
- Leadership
- Human Resources
- Performance Management
- Profit & Loss
- Training & development
- Healthcare Management
- Accounting
- Microsoft Office
- Accounts Payable
- QuickBooks
- Strategic planning
- Decision-making
- Creativity and innovation
- Organizational development
- Budget management
- Business planning
- Issues resolution
- Rules and regulations
- Non-profit management
- Analytical thinking
- Continuous Improvement Strategies
- Team leadership
- Time management
Certification
- Certified Real Estate/Property Management
- Certified in CPR, First Aid, and Blood-borne pathogens for healthcare professionals.
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Director of Physician Practices
Down East Community Hospital
03.2024 - Current
Remote Billing/Coding
Unity Billing and Coding LLC
03.2021 - Current
Regional Practice Manager
CareWell Urgent Care
05.2020 - 03.2024
Vice President of Operations
Meadowbrook Medical Group
04.2017 - 08.2021
Member Service Rep./Claims Specialist
Fallon Health Insurance
01.2013 - 03.2017
Customer Serv. Rep/Admin./Central Processing/Unit Secretary
U-mass Memorial
01.2010 - 07.2015
Bachelor of Science - Business Management
University of Phoenix
Certificate - Real Estate
Champion Real Estate of Massachusetts
Associate degree - medical assistance
Salter College
Master's degree - public health/business management
University of Phoenix
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