Léna Del Savio
Ravenna,OH
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
10
10
years of professional experience
Work History
Senior Solutions Specialist
FedEx Custom Critical
10.2019 - Current
- Collaborated with cross-functional teams to develop innovative solutions that addressed complex business challenges.
- Conducted comprehensive market research to identify emerging trends and opportunities for growth within the industry.
- Conducted in-depth analysis of client requirements, translating them into actionable plans for solution development and implementation.
- Streamlined internal processes by introducing automation and optimization techniques, reducing operational costs significantly.
- Presented technical proposals to clients persuasively, securing lucrative contracts and expanding the company''s client base.
- Managed multiple projects concurrently while maintaining strict deadlines to ensure successful completion.
AIR EXPEDITE IN-FLIGHT CONTROL SPECIALIST II
FEDEX CUSTOM CRITICAL
04.2015 - 10.2019
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Managed escalated customer complaints, ensuring swift resolution and preventing further dissatisfaction.
- Trained and supervised team of customer service representatives in providing quality service to customers.
- Enhanced customer satisfaction by promptly resolving issues and addressing concerns.
- Coordinated cross-functional teams to deliver exceptional customer service in a fast-paced environment.
- Implemented quality assurance measures to maintain consistency in customer interactions and service delivery.
- Handled day-to-day customer contact via phones and emails.
- Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
- Achieved high levels of customer satisfaction with timely problem resolution and effective communication.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Streamlined team processes for increased efficiency and productivity.
- Led by example through consistently maintaining excellent performance standards.
- Collaborated with management to develop strategies aimed at improving overall team performance.
WHITE GLOVE AGENT
FEDEX CUSTOM CRITICAL
11.2014 - 04.2015
- Resolved caller issues quickly and thoroughly.
- Processed customer orders quickly and accurately for timely delivery.
- Maintained comprehensive product and service knowledge for accurate, informative customer advice.
- Obtained client information by answering telephone calls.
- Established strong customer relationships, building recommendations and loyalty.
SURFACE EXPEDITE AGENT
FEDEX CUSTOM CRITICAL
09.2014 - 11.2014
- Obtained client information by answering telephone calls.
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Education
BBA - International Business
The University of Akron
Akron, Ohio08.2013
Skills
- Problem-Solving
- Project Management
- Decision Making
- Project planning and development
- Project tracking
- Schedule Management
- Customer Relations
- Cross-Functional Collaboration
- Contract Management
- Project scope analysis
- Processes and procedures
Timeline
Senior Solutions Specialist
FedEx Custom Critical
10.2019 - Current
AIR EXPEDITE IN-FLIGHT CONTROL SPECIALIST II
FEDEX CUSTOM CRITICAL
04.2015 - 10.2019
WHITE GLOVE AGENT
FEDEX CUSTOM CRITICAL
11.2014 - 04.2015
SURFACE EXPEDITE AGENT
FEDEX CUSTOM CRITICAL
09.2014 - 11.2014
BBA - International Business
The University of Akron
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