Lena Dixon
Fort Walton Beach,FL
Summary
Professional with over 15 years in the grocery industry, specializing in logistics management and inventory control. Demonstrated ability to supervise teams of 20+ employees while delivering exceptional customer service and fostering strong relationships. Proficient in business applications such as CRM, Salesforce, and QuickBooks, with a solid background in bookkeeping and scheduling. Detail-oriented and adaptable, committed to achieving results with accuracy and efficiency.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Store Worker Leader WL Series 04 Grade 04 Step 5
DOD DECA
10.2024 - Current
- Managed inventory levels, ensuring optimal stock availability and organization.
- Assisted customers with product selection, enhancing overall shopping experience.
- Operated point-of-sale systems efficiently, processing transactions accurately.
- Trained new staff on store policies and operational procedures to ensure compliance.
- Conducted regular audits of merchandise displays for alignment with company standards.
- Implemented process improvements that streamlined inventory management and reduced waste.
- Assisted with training new employees on store policies, procedures, and best practices for exceptional customer service delivery.
- Maintained a clean and organized store environment for optimal customer shopping experience.
- Assisted customers with locating desired items, leading to increased sales and repeat business.
- Handled customer inquiries and resolved issues promptly, resulting in improved customer relations.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Provided product knowledge to customers, helping them make informed purchasing decisions.
- Increased customer satisfaction by providing efficient and friendly service during checkout processes.
Commissary Contractor GS Series 1101 Grade 6 Step
Defense Commissary Agency
07.2020 - 10.2024
- Developed and implemented comprehensive compliance, purchasing, and risk management programs, ensuring adherence to environmental, regulatory, and organizational standards while establishing reliable vendor relationships and cost-effective procurement strategies.
- Led audits, investigations, and purchasing activities, prepared regulatory reports, addressed complex compliance issues, negotiated contracts, issued purchase orders, and ensuring timely and accurate procurement of goods and services.
- Delivered compliance training and served as a confidential resource, ensuring clear communication of policies and consistent application across all levels of the organization.
- Collaborated cross-functionally to resolve compliance challenges, drive process improvements, and oversee environmental operations, including audits and plans for pollution prevention, waste management, and workplace safety.
Store Worker WG Series 6914 Grade 04 Step 05
Defense Commissary Agency
12.2016 - 06.2020
- Managed logistics and inventory operations, including accurate ordering, daily to annual inspections, and enforcement of FIFO stock rotation to ensure optimal product availability and minimize loss.
- Oversaw receiving, verification, and documentation of shipments, maintaining accurate inventory and pricing records, reconciling invoices, and collaborating with accounting to ensure compliance with policies and guidelines.
- Coordinated and supported team operations, scheduling multiple employees, assisting with timecards, and promoting a safe, secure, and organized work environment while upholding sanitation standards.
- Delivered excellent customer service, assisting patrons with product inquiries, supporting merchandising efforts, and maintaining positive relationships with customers, suppliers, and internal departments to drive sales and satisfaction.
Store Worker WG Series 6914 Grade 04 Step 02
Defense Commissary Agency
12.2015 - 12.2016
- Managed all aspects of produce department operations, including planning, scheduling, coordinating, and supervising multiple personnel to achieve sales growth, efficiency, and compliance with agency goals.
- Oversaw logistics and inventory management, forecasting orders to meet customer demand, maintaining accurate inventory through daily to annual inspections, enforcing FIFO rotation, and verifying incoming shipments and documentation.
- Ensured accurate pricing, proper merchandising, and promotional execution, maintaining records in systems like CAO and PPS, collaborating with accounting, and using Salesforce tools to support logistics and compliance.
- Provided exceptional customer service and cash handling, resolving in-store issues, assisting patrons with inquiries, maintaining security and sanitation standards, and overseeing accurate transactions, ID checks, and refunds in compliance with policies.
Store Worker WG Series 6914 Grade 04 Step 02
Defense Commissary Agency
01.2014 - 01.2015
- Coordinated and supported daily produce department operations, including planning schedules, supervising staff, and ensuring compliance with DeCA policies, safety, and sanitation standards.
- Managed inventory and logistics, forecasting orders to meet patron demand, conducting regular inspections, enforcing FIFO stock rotation, and verifying incoming shipments and documentation for accuracy.
- Ensured accurate pricing, merchandising, and promotional displays, maintained detailed records in systems like CAO and PPS, and collaborated with accounting to reconcile invoices and support sales growth.
- Provided outstanding customer service, assisting patrons with product information and purchases, verifying IDs, handling transactions and cash with precision, and maintaining positive relationships with vendors, coworkers, and customers.
Sales Store Checker
Defense Commissary Agency
01.2013 - 01.2014
- Accurately processed customer transactions, handling cash, checks, credit cards, vouchers, coupons, and refunds while ensuring proper reconciliation of cash drawers and sales reports.
- Maintained clean, organized, and well-stocked checkout areas, performing general cleaning duties, stocking shelves, reshelving returned items, and verifying accurate pricing and signage.
- Supported team operations, supervising and training other checkers, monitoring checkout stations for adequate staffing and cash levels, and coordinating activities with colleagues to ensure smooth store operations.
- Ensured a positive shopping experience by greeting customers, answering questions, guiding them to products, and resolving issues with professionalism and care.
Sales Store Checker
Defense Commissary Agency
01.2012 - 01.2013
- Monitored inventory levels and coordinated product ordering, ensuring accurate quantities were stocked to meet customer needs while minimizing waste through effective forecasting and FIFO rotation.
- Verified incoming shipments and maintained precise records, checking physical deliveries against documentation, noting discrepancies, and operating equipment to safely move and store goods.
- Handled grocery and produce stock, preparing and replenishing perishable and non-perishable items while upholding strict safety, security, and sanitation standards in all areas.
- Supported patrons with prompt, friendly assistance, answering product and pricing questions, helping locate or handle large items, and fostering positive relationships with customers and vendors.
Education
Business Management
Liberty University
Diploma - undefined
George Washington High School
Mangilao05.1999
Skills
- Exceptional service delivery
- Effective listening and clear communication
- Time management skills
- Analytical thinking and problem resolution
- Cultural sensitivity and social awareness
- Safety and security dedication
- Flexibility and adaptability
- Physical fitness and strength
- Pricing systems expertise
- Proficient in QuickBooks
- Salesforce & WebCSR CRM skills
- Microsoft Office applications knowledge
- Familiarity with Windows and MacOS platforms
- Certified forklift operator
- Electric pallet jack certified
Certification
- 2025: Federal Leadership Course & Federal Mandated Safety Training - OPM
- 2024: DAU University - Federal Contracts Course; COR Certified
- 2019: Tri-Service Food Code Training - APHC
- 2018: Defense Commissary Agency Produce Class
Timeline
Store Worker Leader WL Series 04 Grade 04 Step 5
DOD DECA
10.2024 - Current
Commissary Contractor GS Series 1101 Grade 6 Step
Defense Commissary Agency
07.2020 - 10.2024
Store Worker WG Series 6914 Grade 04 Step 05
Defense Commissary Agency
12.2016 - 06.2020
Store Worker WG Series 6914 Grade 04 Step 02
Defense Commissary Agency
12.2015 - 12.2016
Store Worker WG Series 6914 Grade 04 Step 02
Defense Commissary Agency
01.2014 - 01.2015
Sales Store Checker
Defense Commissary Agency
01.2013 - 01.2014
Sales Store Checker
Defense Commissary Agency
01.2012 - 01.2013
Business Management
Liberty University
Diploma - undefined
George Washington High School