Lena Dorrel

Transitioning into a passion-driven side business to support personal growth and creativity.

• Launched and managed a wellness practice integrating advanced breathwork techniques with cutting-edge technologies to promote holistic healing.
• Facilitated individualized and group sessions designed to alleviate stress, anxiety, trapped trauma, and clear emotional blockages for diverse client populations.
• Collaborated with community partners to organize monthly wellness events and corporate mindfulness programs.
• Provide corporate wellness programs emphasizing trauma-informed practices, mindfulness, emotional intelligence, stress management, and enhanced team cohesion.
• Oversee all aspects of business operations including event planning, client management, strategic marketing, and financial administration.

In the process of selling this business.

• Strategic Leadership: Successfully launched and grew Wood & Willow Candle Co. establishing a strong brand presence in the competitive candle industry
• Product Development: Designed and introduced a diverse range of handcrafted candles, many of which achieved Best Seller status on major platforms like Etsy.
• Marketing and Sales: Developed and implemented robust digital marketing strategies that drove significant traffic to our online stores, resulting in thousands of 5-star reviews, and repeat customers.
• E-Commerce Management: Built and maintained two e-commerce websites without prior experience, both consistently achieving top ratings for customer satisfaction and quality products.
• Financial Management: Efficiently managed company finances, balancing growth investments with profitability, despite the challenges of starting a new business in a competitive market.

• Leasing Agent (2018 - 2019): Started as a leasing agent, responsible for assisting prospects, executing leases, and ensuring resident satisfaction
• Property Manager (2019 - 2022): Promoted to manage a 200-unit tax credit property, overseeing rent collections, tenant relations, maintenance supervision, and compliance with LIHTC and Arizona landlord-tenant laws. Learned ins & Outs of HOME, BOND, HUD, HTF, etc. program requirements
• Area Manager (2022 - Departure): Promoted to oversee multiple properties, ensuring operational efficiency, staff supervision, compliance, and financial performance across the portfolio
• Accountable for the supervision of all leasing, management, and maintenance staff and property operations, with a portfolio of 6 properties and 25 staff
• Conducted regular property inspections to assess and address any potential safety hazards or maintenance needs
• Implemented marketing strategies to attract new tenants and ensure occupancy rates
• Enforced and adhered to Arizona Landlord-Tenant Laws, including proper notices for rent increases, evictions, and tenant rights
• Ensured Tax Credit Compliance by maintaining accurate tenant files, conducting annual income recertifications, and staying updated with LIHTC and all affordable housing regulations
• Conducted property inspections, address safety concerns, and coordinate with vendors for necessary repairs or capital improvements
• Train, motivate, & supervise personnel
• Responsible for annual performance reviews, monitoring and approval of time sheets, monitoring daily workflow, and implementation and adherence to company procedures.
• Execute interviews, onboarding, disciplinary measures, and termination of staff, if necessary, in collaboration with the HR Director.
• Maintained efficiency in both on-site and remote work settings.

• SMI Case Manager (2014-2016)
• Managed SMI Caseload: Provided comprehensive case management for individuals with serious mental illness (SMI) & Substance Use Disorder: including assessment, treatment planning, and coordination of services
• Client Advocacy: Advocated for clients' needs within the community, ensuring access to mental health services, housing resources, and social support systems
• Housing Coordinator (2016-2017)
• Housing Placement: Successfully placed numerous homeless individuals into stable housing, tailoring solutions to meet their unique needs and circumstances
• Program Development: Assisted in developing and implementing housing programs that increased the organization's capacity to serve homeless individuals with mental health challenges
• Assistant Housing Director (2017-Departure)
• Team Leadership: led a team of Housing Coordinators, providing guidance and support to enhance service delivery
• Grant Management: Contributed to the securing and management of grants that funded housing initiatives, ensuring compliance with funding requirements
• Community Partnerships: Fostered strong relationships with local agencies, landlords, and service providers to create a network of resources for clients.
• Became familiar with Sec. 8, HOME, HTF, LIHTC, and BOND unit program requirements.
• Data-Driven Results: Utilized data to monitor program effectiveness, leading to improved outcomes in housing stability and client satisfaction

Level I & II Detox Facility

• Provided individualized case management services for clients undergoing withdrawal from drugs and alcohol in a medically monitored detox setting.
• Conducted intake assessments, gathered psychosocial histories, and developed personalized care plans to support stabilization and recovery.
• Facilitated therapeutic and educational groups focused on relapse prevention, coping skills, and early recovery strategies.
• Coordinated comprehensive discharge plans, including referrals to inpatient/residential treatment, outpatient programs, sober living homes, and support groups.
• Collaborated closely with nurses, behavioral health staff, and clinical teams to ensure continuity of care during detoxification.
• Facilitate ART meetings to advocate for client needs and support coordinated treatment planning.
• Provided transportation for clients to medical appointments, residential programs, and transitional housing when needed.
• Maintained accurate and confidential documentation in compliance with HIPAA, RHBA, and facility protocols.
• Offered crisis support, motivational interviewing, and emotional regulation strategies during high-stress withdrawal periods.