Lena Fielding
Colorado Springs,CO
Summary
Dedicated and knowledgeable individual with vast experience providing exceptional customer service to a wide variety of clients. Proven ability to quickly assess customer needs and provide appropriate solutions. Skilled in resolving customer issues, managing customer relations, and providing detailed product knowledge. Committed to streamlining processes to improve customer service efficiency and satisfaction. Proven ability to provide excellent customer service and resolve customer complaints in a timely manner. Possesses strong problem-solving skills and the ability to multitask in a fast-paced environment. Detail-oriented professional with experience in records management, Microsoft Office, and customer service. Frequently praised as hard-working by peers, I can be relied upon to help your team achieve its goals. Highly skilled Loan Specialist with expertise in data accuracy and security. Hardworking professional with over 15 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures.
Overview
13
13
years of professional experience
Work History
Loan Administration Specialist
ANB BANK
05.2024 - Current
- Served as a subject matter expert within the organization on loan administration procedures, providing guidance and support to colleagues as needed.
- Mitigated risk exposure by performing thorough due diligence on borrower creditworthiness before approving loans.
- Supported senior management in strategic planning initiatives aimed at improving overall operational efficiency within the department.
- Contributed to a positive workplace culture by actively participating in team-building activities and providing constructive feedback during performance evaluations.
SR. CUSTOMER SERVICE REPRESENTATIVE
Core Title
09.2022 - 05.2024
- Provided excellent customer service to a diverse range of clients, building strong relationships and ensuring high levels of satisfaction
- Handled escalated situations calmly while maintaining positive relationships with customers throughout the process
- Demonstrated ability to work independently under minimal supervision while meeting daily objectives and goals set by senior staff members
SR. LOAN PROCESSOR/TRAINER/SUPERVISOR
Churchill Mortgage
04.2017 - 08.2022
- Attended monthly meetings with senior management team members regarding updates on current market conditions
- Performed detailed calculations of borrower's income, assets, liabilities and overall financial status to determine eligibility for loan approval
- Participated in ongoing continuing education courses related to mortgage banking operations
- Managed multiple projects simultaneously while meeting tight deadlines
- Monitored changes in government regulations related to mortgage banking industry
- Verified bank statements, tax returns, pay stubs and other documents to ensure accuracy of information provided by applicants
- Maintained updated knowledge of lending guidelines from various sources including Fannie Mae, Freddie Mac, VA, FHA, USDA and internal underwriting requirements
- Analyzed credit reports to assess risk and ensure that all documentation is accurate and in compliance with standards
- Reviewed loan applications for accuracy and completeness, ensuring compliance with all applicable federal, state and agency regulations
- Processed loan applications, including verifying customer information, preparing documents, and ordering third-party services
- Prepared loan files for submission to underwriting by updating MLS and ordering titles, insurance and appraisals
- Monitored loans within pipeline to prevent delays or interruptions
- Reviewed and verified submitted loan applications for completeness and accuracy for loan execution
- Collected required documentation from applicants and followed up on missing items
- Submitted approved mortgage loan files to loan closer for settlement
- Collaborated closely with underwriting and sales to obtain loan approval
- Filed and maintained loan records
- Submitted loan applications with recommendation for underwriting approval
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
SR. LOAN PROCESSOR
Franklin American Mortgage
04.2016 - 04.2017
- Attended monthly meetings with senior management team members regarding updates on current market conditions
- Performed detailed calculations of borrower's income, assets, liabilities and overall financial status to determine eligibility for loan approval
- Collaborated with lenders, brokers and attorneys throughout the entire loan process to meet customer expectations and close loans on time
- Evaluated existing loans to identify potential refinancing opportunities or other beneficial programs
- Analyzed credit reports to assess risk and ensure that all documentation is accurate and in compliance with standards
- Managed multiple projects simultaneously while meeting tight deadlines
- Assisted management in training new employees on procedures related to loan origination processes
- Reviewed loan applications for accuracy and completeness, ensuring compliance with all applicable federal, state and agency regulations
- Maintained updated knowledge of lending guidelines from various sources including Fannie Mae, Freddie Mac, VA, FHA, USDA and internal underwriting requirements
- Prepared closing packages for review by lender prior to settlement date
- Processed loan applications, including verifying customer information, preparing documents, and ordering third-party services
- Monitored loans within pipeline to prevent delays or interruptions
- Reviewed and verified submitted loan applications for completeness and accuracy for loan execution
- Collected required documentation from applicants and followed up on missing items
- Evaluated loan applications for creditworthiness, ensuring compliance with internal policies and regulations
- Submitted approved mortgage loan files to loan closer for settlement
- Researched loan documents and regulations to ensure compliance with all federal, state, and local laws
SR. LOAN PROCESSOR/TRAINER
Nova Home Loans
03.2012 - 03.2016
- Performed detailed calculations of borrower's income, assets, liabilities and overall financial status to determine eligibility for loan approval
- Collaborated with lenders, brokers and attorneys throughout the entire loan process to meet customer expectations and close loans on time
- Maintained updated knowledge of lending guidelines from various sources including Fannie Mae, Freddie Mac, VA, FHA, USDA and internal underwriting requirements
- Prepared closing packages for review by lender prior to settlement date
- Assisted management in training new employees on procedures related to loan origination processes
- Reviewed loan applications for accuracy and completeness, ensuring compliance with all applicable federal, state and agency regulations
- Processed loan applications, including verifying customer information, preparing documents, and ordering third-party services
- Prepared loan files for submission to underwriting by updating MLS and ordering titles, insurance and appraisals
- Monitored loans within pipeline to prevent delays or interruptions
- Reviewed and verified submitted loan applications for completeness and accuracy for loan execution
- Collected required documentation from applicants and followed up on missing items
- Submitted approved mortgage loan files to loan closer for settlement
- Evaluated loan applications for creditworthiness, ensuring compliance with internal policies and regulations
- Collaborated closely with underwriting and sales to obtain loan approval
- Researched loan documents and regulations to ensure compliance with all federal, state, and local laws
- Identified customer needs to explore options and suggest different types of loans
- Structured and maintained online database for clients to log in online to see current progress of loan modification
- Verified and examined information and accuracy of loan application and closing documents
Education
BUSINESS ADMINISTRATION - Business Administration
Pikes Peak State College
Skills
- Receptive to learning new things
- Computer proficient
- Problem solving
- Excellent oral and written skills
- Critical thinking
- Policy and Procedure Adherence
- Good Communication Skills
- Goals and Performance
- Complaint Resolution
- Training and Onboarding
- Document and Records Management
- Administrative and Office Support
- Customer Data Confidentiality
- Strong attention to detail
- Collaboration and Teamwork
- Quality control measures
Timeline
Loan Administration Specialist
ANB BANK
05.2024 - Current
SR. CUSTOMER SERVICE REPRESENTATIVE
Core Title
09.2022 - 05.2024
SR. LOAN PROCESSOR/TRAINER/SUPERVISOR
Churchill Mortgage
04.2017 - 08.2022
SR. LOAN PROCESSOR
Franklin American Mortgage
04.2016 - 04.2017
SR. LOAN PROCESSOR/TRAINER
Nova Home Loans
03.2012 - 03.2016
BUSINESS ADMINISTRATION - Business Administration
Pikes Peak State College
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