Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lena Fish

Sanderson,FL

Summary

Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

11
11
years of professional experience

Work History

Member Service Supervisor

Tru-FI Credit Union
03.2015 - Current
  • Enhanced member satisfaction by providing exceptional customer service and resolving complex issues.
  • Led a team of Member Service Representatives, ensuring adherence to company policies and high-quality performance.
  • Managed escalated situations professionally, resolving conflicts effectively while maintaining positive relationships with members.
  • Streamlined processes for increased efficiency and improved overall team productivity.
  • Train,monitor, coach and develop staff on a daily basis.
  • Prepare and administer annual performance reviews.
  • Conducts meetings on a monthly basis to ensure staff is informed of new information.
  • Review loans to make sure they are compliant with all polices and procedures.
  • Approves various loan request within approval limits.

Bus Driver

Baker County School District
11.2013 - 03.2015
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Maintained accurate records of student pick-ups and drop-offs, ensuring proper documentation for school administration purposes.
  • Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.

Teller Line Supervisor

Vystar Credit Union
11.2012 - 11.2013
  • Improved customer satisfaction by providing efficient and accurate transaction processing.
  • Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
  • Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
  • Assisted customers with account inquiries, resolving issues promptly and professionally.
  • Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
  • Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.

Education

High School Diploma -

Baker County High School
Glen St. Mary, FL
06.1993

Skills

  • Organizational Skills
  • Interpersonal Skills
  • Decision Making
  • Time Management
  • Excellent Communication
  • Attention to Detail

Timeline

Member Service Supervisor

Tru-FI Credit Union
03.2015 - Current

Bus Driver

Baker County School District
11.2013 - 03.2015

Teller Line Supervisor

Vystar Credit Union
11.2012 - 11.2013

High School Diploma -

Baker County High School

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Lena Fish