Lena Fitzgerald
Private Household
Torrance,CA
2
Languages
1
Certification
2
years of professional experience
Dynamic manager with expertise in customer service and team leadership. Proven ability to train and mentor staff, driving operational excellence and enhancing customer satisfaction.
Work History
Manager
7 Months- Oversaw daily operations to ensure efficient service and high-quality food preparation.
- Trained and mentored staff on operational procedures and customer service standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Developed staff schedules to align with peak business hours and team availability.
Babysitter
2 Years 4 Months- Supervised children's activities, ensuring safety and engagement during playtime.
- Developed and implemented creative educational games to enhance learning experiences.
- Communicated effectively with parents regarding children's progress and daily routines.
- Maintained a clean and organized environment to promote health and safety standards.
- Assisted with homework, fostering academic skills and encouraging independence in children.
Restaurant Server
10 Months- Delivered exceptional customer service, ensuring positive dining experiences for all guests.
- Managed food and beverage orders efficiently, adhering to restaurant standards and procedures.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Trained new team members on menu offerings and service protocols, enhancing team performance.
Front Desk Receptionist
1 Year 4 Months- Greeted and assisted visitors, ensuring a welcoming environment and positive first impressions.
- Scheduled appointments using electronic booking system, optimizing front desk operations.
- Managed multi-line phone system to direct calls efficiently and enhance communication flow.
- Maintained accurate records of visitor logs and office correspondence for improved tracking.
- Handled Cash and checks when members would purchase merchandise or services
Education
Associate of Science - Nursing
- Honors Program
- MESA STEM Program
- 3.6 GPA
High School Diploma
- Honor Roll every semester
- 3.7 GPA
- Extracurricular Activities: Basketball and Track
- CSF Member
- Elected Captain of Basketball Team
Skills
Sales management
Sales techniques
Staff training and development
Team leadership
Inventory management
Schedule preparation
Operational efficiency
Schedule management
Inventory control
Affiliations
MESA STEM College Program
Honors Transfer Program
Certification
CPR Certified
Food Handlers License
Languages
Spanish
Limited Working
Greek
Limited Working
Timeline
Manager
Fabulous Burgers
01.2026 - CurrentRead More
Restaurant Server
Aloha Pizza
03.2025 - 01.2026Read More
Front Desk Receptionist
PVBAC
09.2024 - 01.2026Read More
Babysitter
Private Household
04.2024 - CurrentRead More
El Camino College
Associate of Science from Nursing
Read More
North High School
High School Diploma
Read More