Lena Foster
Hemet,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
28
28
years of professional experience
Work History
Call Center/Front Desk Specialist
UCSD Medical Center
05.2024 - Current
- Improved customer satisfaction by efficiently handling front desk operations and addressing guest concerns promptly.
- Enhanced the overall guest experience by providing exceptional service and maintaining a professional demeanor at all times.
- Streamlined check-in and check-out processes for increased efficiency, contributing to higher guest satisfaction rates.
- Assisted management with administrative tasks, improving office organization and productivity levels.
Unit Secretary, Oncology Unit
Sharp HealthCare
07.2018 - 05.2024
- Received, record and addressed incoming and outgoing communication via telephone and email
- Carried out front office duties utilizing data entry skills in framework of medical database
- Handled training of new staff members each month, providing them with assistance and support in variety of areas
- Maintained current and accurate medical records for patients
Patient Service Representative II
Tri-West Healthcare Alliance
09.2017 - 07.2018
- Worked with patients to ascertain issues and make referrals to appropriate specialists
- Provided exceptional customer service to patients, answering questions and addressing concerns
- Filed and maintained patient records in accordance with HIPAA regulations
Staffing Coordinator
Premier HealthCare
09.2014 - 10.2017
- Developed strong working relationships with management and executive team through effective scheduling and communication skills.
- Schedule nurses daily visit for hospice care
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Worked with manager and supervisor to plan and coordinate production schedules.
Patient Service Representative
Sharp Health Care
06.2010 - 07.2014
- Explained plans for treatment and payment options
- Verified insurance eligibility and coverage for patients
- Built and maintained positive working relationships with patients and staff
- Balanced deposits and credit card payments each day
- Answered incoming calls, scheduled appointments and filed medical records
- Greeted and assisted patients with check-in procedures
Surgery Scheduling Coordinator
Kaiser Permanente
02.1997 - 10.2010
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
Education
Bachelor of Science - Management
University of Phoenix
San Diego, California11.2025
Skills
- Surgery Scheduling OB/GYN
- CPT and ICD-9 codes
- Bilingual English/Spanish
- Experience processing authorizations, referrals,
- Experience with EPIC system
References
Andrea Hussey
760-224-8342
Tammy McFarland Pellegrini
619-729-3498
Ashley Le
617-480-1536
Timeline
Call Center/Front Desk Specialist
UCSD Medical Center
05.2024 - Current
Unit Secretary, Oncology Unit
Sharp HealthCare
07.2018 - 05.2024
Patient Service Representative II
Tri-West Healthcare Alliance
09.2017 - 07.2018
Staffing Coordinator
Premier HealthCare
09.2014 - 10.2017
Patient Service Representative
Sharp Health Care
06.2010 - 07.2014
Surgery Scheduling Coordinator
Kaiser Permanente
02.1997 - 10.2010
Bachelor of Science - Management
University of Phoenix
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