Lena Franco
Summary
Swedish born citizen who immigrated to the USA in 1991. Settled in Niceville, FL where I worked for a Building Contractor for almost 10 years as a secretary for 5 members of staff, but left due to my husband's military transfer to Los Angeles AFB, CA.
I have since then become a reliable and upbeat Customer Service/Sales Associate successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
12
12
years of professional experience
Work History
Sales Associate Specialist
SpaEquip, Inc.
01.2008 - 10.2011
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Helped customers complete purchases, locate items, and join reward programs.
Sales Associate Specialist
SJM Industrial Radio
01.2003 - 12.2007
- Worked closely with shift manager to solve problems and handle customer concerns.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Increased sales by offering advice on products for purchase and promoting additional products.
- Maintained inventory. Assisted in shipping and receiving.
Medical Billing Collector
Medfocus
01.2000 - 12.2002
- Assisted in reconciling deposit and patient collections.
- Processed billing calls and answered questions from patients and third party carriers.
Education
No Degree - Admin
European Schools
Europe Skills
- Customer Service
- Product Knowledge
- Customer Assistance
- Problem-Solving
- Phone Etiquette
- Time Management
- Teamwork and Collaboration
- Order Processing
- Interpersonal and written communication
- Flexible Schedule
- Stock replenishment
- Brand representation
Additional Information
Gig Works
- Participated in diabetes studies with Adler Weiner between 2016-2024. Contributed to medical research by attending regular monitoring sessions.
- Demonstrated attention to detail and commitment to the study's objectives.
- Attended vehicle testing sessions with Research Design Associates between 2016-2024.
- Observed and provided feedback on vehicle performance and features.
- Developed an understanding of automotive industry standards and protocols.
Timeline
Sales Associate Specialist
SpaEquip, Inc.
01.2008 - 10.2011
Sales Associate Specialist
SJM Industrial Radio
01.2003 - 12.2007
Medical Billing Collector
Medfocus
01.2000 - 12.2002
No Degree - Admin
European Schools