Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Lena Frankstone

Tarrytown

Summary

Experienced with managing high-stakes negotiations to deliver optimal outcomes. Utilizes strategic communication and problem-solving skills to navigate complex scenarios. Track record of building lasting relationships and fostering collaboration across diverse teams.

Overview

4
4
years of professional experience

Work History

Assistant Media Negotiator

Lockard & Wechsler Direct
03.2023 - 05.2025
  • Increased overall success rate of negotiations by consistently identifying key leverage points within each deal.
  • Managed high-pressure situations effectively, resulting in mutually beneficial agreements between parties.
  • Developed comprehensive negotiation strategies for complex deals, leading to increased revenue and client satisfaction.
  • Oversaw contract lifecycle management from initial drafting through renegotiation or termination while minimizing legal exposure.
  • Achieved successful negotiation outcomes by employing effective communication and active listening skills.
  • Collaborated with cross-functional teams to ensure seamless contract execution and implementation.
  • Prepared detailed reports on negotiation progress and results, enabling management to make informed decisions about business partnerships.
  • Conducted thorough research on industry trends and market data to inform strategic decision-making during negotiations.

Customer Service Team Member

Whole Food Market
06.2021 - 02.2023
  • Enhanced customer satisfaction by resolving product and service issues promptly and efficiently.
  • Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
  • Mentored new hires by sharing best practices and experiences which resulted in faster onboarding and increased confidence in handling customer interactions.
  • Collaborated with cross-functional teams to address complex customer concerns, resulting in elevated satisfaction levels.
  • Provided comprehensive training to new team members, ensuring they were equipped to offer top-notch customer support from day one.
  • Resolved product or service problems by clarifying customer's complaint, determining cause of problem and selecting best solution to solve problem.
  • Achieved consistent positive feedback from customers due to exceptional listening skills that led to successful problem resolution.
  • Implemented quality control measures within the team which resulted in a decrease of errors in handling customer requests or complaints.
  • Served as a reliable point of contact between customers and other departments, facilitating seamless communication across the organization.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Increased efficiency and team productivity by promoting operational best practices.
  • Responded proactively and positively to rapid change.
  • Cross-trained and backed up other customer service managers.

Education

Bachelor of Arts - Marketing

Fordham University
Bronx, NY
05-2022

High School Diploma -

Sleepy Hollow High School
Sleepy Hollow, NY
06-2018

Skills

  • Active learning
  • Self-awareness
  • Open-mindedness
  • Building rapport
  • Teamwork and collaboration
  • Multitasking skills
  • Time management
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Data analysis

Languages

English
Native or Bilingual
French
Limited Working
Korean
Elementary

Interests

  • Fitness & Wellness
  • Tennis
  • Fashion
  • Travel
  • Activism
  • Mental Health
  • TV & Film

Timeline

Assistant Media Negotiator

Lockard & Wechsler Direct
03.2023 - 05.2025

Customer Service Team Member

Whole Food Market
06.2021 - 02.2023

Bachelor of Arts - Marketing

Fordham University

High School Diploma -

Sleepy Hollow High School

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Lena Frankstone