Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Lena Frankstone

Tarrytown,US

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Overview

9
9
years of professional experience

Work History

Server / Bartender

Mr. Nicks
Tarrytown, NY
05.2024 - Current
  • Provided friendly and efficient service to guests in a fast-paced environment.
  • Took customer orders accurately and communicated special requests to the kitchen.
  • Maintained cleanliness and organization of dining area throughout shifts.
  • Assisted in training new servers on menu items and service protocols.
  • Handled cash and processed payments using point-of-sale system efficiently.
  • Resolved customer complaints with professionalism and attentiveness to needs.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Promoted desserts, appetizers, and specialty drinks to optimize sales.

Assistant Media Negotiator

Lockard & Wechsler Direct
Irvington, NY
03.2023 - 05.2025
  • Optimize media negotiations and campaign performance through data analysis, developing strategic partnerships while maintaining cost efficiency.
  • Drive media buying strategies across platforms, identify growth
    opportunities, and implement performance tracking systems for campaign optimization.
  • Coordinate with cross-functional teams to align media strategies, enhance campaign effectiveness, and strengthen client relationships.
  • Monitor campaign metrics and market trends, ensuring precise budget allocation and delivering comprehensive performance reports.
  • Execute strategic media buying initiatives while establishing data-driven tracking systems to measure and enhance campaign performance.
  • Foster partnerships with vendors and internal teams to streamline media operations and strengthen client satisfaction through integrated strategies.

Customer Service Booth Team Member

Whole Foods Market
Chappaqua, NY
06.2021 - 02.2023
  • Resolved customer inquiries at service booth, processed refunds, and coordinated with departments to ensure seamless shopping experience.
  • Managed multiple customer service channels while maintaining accurate transaction records and department communications.
  • Enhanced customer satisfaction through prompt issue resolution and implementation of service improvement initiatives.
  • Partnered with store departments to address customer needs, facilitate returns, and maintain positive shopping environment.
  • Developed efficient service protocols to streamline customer assistance and reduce wait times during peak hours.
  • Built strong partnerships with department leads to resolve complex
    customer issues and implement service quality improvements across store operations.

Catering Server

Made By RK
Tarrytown, NY
03.2016 - 06.2018
  • Assisted in event setup and teardown, ensuring a smooth transition
    between functions.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Enhanced guest experience by providing exceptional service during
    catered events.
  • Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
  • Received positive feedback from clients regarding attention to detail, promptness, and overall professionalism during catered events.
  • Loaded and unloaded delivery van carefully to maximize efficiency.

Education

Bachelor of Arts - Marketing

Fordham University
Bronx, NY
05-2022

Skills

  • Order processing
  • Point-of-sale systems
  • Event coordination
  • Menu knowledge
  • Cash handling
  • Customer relationship management
  • Time management
  • Effective communication
  • Attention to detail
  • Complaint resolution
  • Sales techniques
  • Customer service

Affiliations

  • Tennis
  • Boxing
  • Travel
  • Acting
  • Dance
  • Fashion / Beauty

Languages

French
Professional

Timeline

Server / Bartender

Mr. Nicks
05.2024 - Current

Assistant Media Negotiator

Lockard & Wechsler Direct
03.2023 - 05.2025

Customer Service Booth Team Member

Whole Foods Market
06.2021 - 02.2023

Catering Server

Made By RK
03.2016 - 06.2018

Bachelor of Arts - Marketing

Fordham University

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