Lena Fuller
Scranton,Pennsylvania
Summary
Dynamic customer service professional with extensive experience at the Social Security Administration. Skilled in complaint handling and active listening, I excel in high-pressure environments, resolving conflicts and enhancing customer loyalty. Proficient in Microsoft Excel, I leverage critical thinking to deliver exceptional service and foster strong client relationships.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Social Security Administration, SSA
06.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Accounts Receivable Clerk
UPS
03.2023 - 08.2023
- Maintained accurate customer contact information for effective account communication.
- Provided exceptional service while addressing client inquiries about account status and billing.
- Contributed to month-end closing by preparing detailed accounts receivable aging reports.
- Made outbound calls to vendors and customers to resolve account needs.
- Responded to inbound inquiries regarding accounts and payments promptly.
- Supported cash forecasting efforts with precise data on outstanding receivables.
- Facilitated strong relationships through proactive communication and support.
- Take credit card and debit card payments over the phone for client to receive heavy freight shipments.
Patient Service Representative
Allied Services Integrated Health System
08.2023 - 12.2023
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Private pay billing and invoicing
- Managed patient registration process, confirming data accuracy and completeness.
Central Scheduler
Delta Medix
09.2021 - 10.2022
- Used electronic systems to enter provider orders and retrieve test results.
- Contributed to ongoing training initiatives for new schedulers, sharing best practices and providing guidance on effective techniques.
- Communicated information to patients regarding requirements for appointments and test preparation.
- Managed high call volumes effectively through prioritization; triaging calls based on urgency and patient needs.
Education
Diploma - Medical Billing And Coding
Fortis Institute
Scranton, PA09.2016
GED
Jersey City Adult Education
Jersey City, NJ06.1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Complaint handling
- Microsoft Excel
- Microsoft outlook
Timeline
Customer Service Representative
Social Security Administration, SSA
06.2024 - 03.2025
Patient Service Representative
Allied Services Integrated Health System
08.2023 - 12.2023
Accounts Receivable Clerk
UPS
03.2023 - 08.2023
Central Scheduler
Delta Medix
09.2021 - 10.2022
Diploma - Medical Billing And Coding
Fortis Institute
GED
Jersey City Adult Education
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