Lena Geiser
Customer Success Manager
Auburn,CA
Summary
Highly motivated and driven customer relations professional skilled in customer retention, development and sales. Accomplished in providing unsurpassed and exceptional support to customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
Work History
Certified Loan Signing Agent
Self Employed
Paso Robles, CA
12.2020 - Current
- Checked documents and identifying credentials for all parties.
- Interacted with clients to prepare necessary documentation.
- Administered oath to document signers to obtain affirmation of truth.
Owner/Operator
9round Kickbox Fitness
Rocklin, CA
05.2017 - 01.2020
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Trained and motivated employees to perform daily business functions.
- Optimized team hiring, training and performance.
Personal Trainer
Self Employed
Roseville , CA
01.2013 - 03.2017
- Trained clients during strength training, cardio vascular exercise and stretching.
- Designed specific workout systems for individual clients based on performance ability.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Explained exercise modifications and contraindicated movements to participants with history of injury.
Education
Associate of Arts - Marketing
FIDM/Fashion Institute of Design & Merchandising
Los Angeles, CA 09.2006 - 06.2008
Skills
- Attention to Detail
- Organized
- Documentation skills
- Excellent Communication Skills
- Fraud understanding
- Punctual
Certification
Loan Signing System Certification
Timeline
Certified Loan Signing Agent
Self Employed
12.2020 - Current
Owner/Operator
9round Kickbox Fitness
05.2017 - 01.2020
Personal Trainer
Self Employed
01.2013 - 03.2017
Associate of Arts - Marketing
FIDM/Fashion Institute of Design & Merchandising
09.2006 - 06.2008