Hi, I’m
Lena Graham
6300 SandGate Dr, South ,VA
Summary
Compassionate Medical Assistant with proven expertise in patient-focused care at Tidewater Community College. Skilled in medical office administration and phlebotomy, I excel in enhancing patient flow and ensuring efficient operations. Recognized for strong team management and supervision, I am dedicated to delivering exceptional service and improving healthcare outcomes.
Conscientious Healthcare professional offering over [Number] years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality.
Reliable Medical Support professional with [Number] years of experience in [Type] environment. Expertly assist with office operations and physician support by gathering patient information, [Task] and [Task]. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.
Organized [Job Title] with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
9
years of professional experience
1
Certification
Work History
Tidewater Community College - Portsmouth Campus
Medical Assistant
04.2025 - Current
Job overview
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Implemented care and efficiency improvements to support and enhance office operations.
- Oriented and trained new staff on proper procedures and policies.
Home Health Nurse
Lake Prince Woods Retirement Community
03.2018 - Current
Job overview
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Developed strong communication and organizational skills through working on group projects.
- Learned and adapted quickly to new technology and software applications.
- Gained strong leadership skills by managing projects from start to finish.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
- Proved successful working within tight deadlines and a fast-paced environment.
Teen Hire Counselor
Navy Mwr Boys & Girls Club Military Camp
06.2017 - Current
Job overview
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated leadership skills in managing projects from concept to completion.
- Passionate about learning and committed to continual improvement.
Belk Department Store
Clothing Sales Associate
05.2017 - Current
Job overview
- Encouraged customers to find accessories and other upsell items to complete ensembles.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Cleaned, closed, and secured store at end of shift.
- Dressed and accessorized mannequins to highlight featured clothing and accessories.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Maintained organized store environment to foster pleasant shopping experiences.
- Greeted customers, identified needs and provided product advice.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Greeted and interacted with over customers to assist in selecting and locating merchandise.
- Selected, recommended and located merchandise based on customer needs and desires.
Suffolk Family YMCA
Camp Counselor
04.2017 - Current
Job overview
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Led groups of children safely through variety of camp activities.
- Worked with children of varying age, interest, skill, and developmental levels.
- Implemented rules and regulations to enforce discipline and compliance.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Assisted with maintenance and upkeep of campgrounds to promote clean environment.
Food Lion
Cleaning Assistant
09.2016 - Current
Job overview
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Scrubbed and sanitized toilets and trash cans to maintain healthy environment.
- Visually inspected area for overlooked aspects.
- Met established regulatory and organizational guidelines mandating cleanliness.
- Organized and used industrial cleaning products following strict safety procedures.
Education
Hampton Christian Academy 2419 N Armistead Ave, Suffolk Va 2366
Bachelor of Arts from Music Education
11-2014
Skills
- Patient-focused care
- Intake control
- Medical office administration
- Check-in coordination
- Compassionate
- Patient bathing
- Team management and supervision
- Phlebotomy
- Wound care specialist
- Patient-handling equipment
- Lab equipment setup
- Medical procedures
- Patient flow management
Accomplishments
- Recognized for outstanding dedication to patient care.
- Recognized for going above and beyond the call of duty.
- Mentored junior staff on new radiological equipment operation.
- Lowered equipment costs by [Number]% by implementing new inventory tracking system.
- Completed [Number] clinical hours in diagnostic and portable X-rays.
- Reduced turnaround time on lab results by [Number]%.
- Successfully transitioned facility to use of [Program or Software Name].
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- CNA - Certified Nurse Assistant
- CCMA - Certified Clinical Medical Assistant
- RMA - Registered Medical Assistant
Timeline
Medical Assistant
Tidewater Community College - Portsmouth Campus
04.2025 - Current
Lake Prince Woods Retirement Community
Home Health Nurse
03.2018 - Current
Navy Mwr Boys & Girls Club Military Camp
Teen Hire Counselor
06.2017 - Current
Clothing Sales Associate
Belk Department Store
05.2017 - Current
Camp Counselor
Suffolk Family YMCA
04.2017 - Current
Cleaning Assistant
Food Lion
09.2016 - Current
Hampton Christian Academy
Bachelor of Arts from Music Education
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