Lena Hamoud
Dearborn,MI
Summary
Adept at process improvement and fostering corporate social responsibility, I spearheaded operational enhancements at Get Well Urgent Care, achieving significant efficiency gains. My expertise in financial management and issues resolution, combined with a knack for contract negotiation, drives organizational success. My leadership promotes innovation and compliance, ensuring alignment with industry standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director Of Billing Operations
Get Well Urgent Care
Warren, MI
01.2024 - Current
- Coordinated with regulatory bodies to ensure compliance with laws and standards.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Developed policies and procedures to ensure compliance with corporate standards.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Facilitated collaboration between teams by encouraging open communication channels.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Identified opportunities for improvement in operational performance metrics.
Owner/ Operator
Hamoud Billing Services LLC
Dearborn, MI
01.2013 - Current
- Developed and implemented billing procedures to ensure accurate and timely payment of claims.
- Conducted reviews and evaluations for cost-reduction opportunities.
- Handled billing, waivers and claims for private and commercial clients.
- Generated detailed financial reports for management review.
- Collected, posted and managed patient account payments.
- Verified the accuracy of claim data prior to submission to insurance carriers.
- Maintained detailed records of all billing activities including denials, adjustments, and payments received.
- Monitored reimbursement from managed care networks and insurance carriers to verify consistency with contract rates.
Office Billing Manager
Michigan Foot & Ankle Specialists
Dearborn, MI
03.2004 - 06.2016
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Monitored customer account details for non-payments, delayed payments, and other irregularities.
- Followed up on unpaid claims within standard timelines as outlined by the organization's policies.
- Resolved any payment disputes with payers or patients.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
- Maintained current working knowledge of CPT and ICD-10 coding principles, government regulation, protocols and third-party billing requirements.
Education
Bachelor of Science - Health Sciences
Wayne State University
Detroit, MI05-2007
Skills
- Process improvement
- Rules and regulations
- Corporate social responsibility
- Financial management
- Contract negotiation
- Issues resolution
Accomplishments
- AAPC Member (American Academy of Professional Coders)
Certification
- Certified Billing Specialist
- Facility and Non-Facility Coding and Auditing
Languages
English
Professional
Arabic
Professional
Affiliations
- Collaborative Team Player with a Strong Work Ethic and Integrity
References
References available upon request.
Timeline
Director Of Billing Operations
Get Well Urgent Care
01.2024 - Current
Owner/ Operator
Hamoud Billing Services LLC
01.2013 - Current
Office Billing Manager
Michigan Foot & Ankle Specialists
03.2004 - 06.2016
- Certified Billing Specialist
- Facility and Non-Facility Coding and Auditing
Bachelor of Science - Health Sciences
Wayne State University
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