Lena Henderson
Pasadena,TX
Summary
Recent college graduate who is highly-motivated with desire to gain more experience, take on new challenges, and eager to learn in a fast paced veterinary setting. Offers well-developed skills in organization, time management and relationship-building with animals and people alike. Has strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
6
6
years of professional experience
Work History
Server
Pappas Delta Blues Smokehouse
Webster, TX
10.2023 - Current
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Provided excellent customer service to ensure satisfaction.
- Greeted customers, answered questions and recommended specials to increase profits.
- Took orders from customers accurately and in a timely manner.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
Veterinary Shadow
Gulf Coast Animal eye clinic
Houston, TX
10.2023 - Current
- Monitored vital signs during surgery and notified veterinarian of changes.
- Attended veterinary appointments with doctors and observed the medical process.
- Followed precise feeding instructions and schedules for animals under care.
- Tracked and scheduled follow-up appointments for animal treatment.
- Observed surgeries, radiographs, ultrasounds, and other diagnostic procedures.
- Assisted in the preparation of animals for surgery, including pre-anesthetic medications and monitoring vital signs.
- Administered medication to patients under direct veterinarian supervision.
Server
Red Robin
Friendswood, TX
01.2021 - 03.2023
- Delivered exceptional service by maintaining unwavering attention to detail and consistently exceeding customer expectations
- Proficiently utilized POS systems to streamline order processing, billing management, and the facilitation of complimentary items
- Upheld stringent hygiene standards, ensuring a clean, organized, and welcoming dining environment
- Demonstrated strong problem-solving skills by promptly and professionally resolving customer concerns, ensuring satisfaction and fostering customer loyalty
- Proactively promoted excellent service, resulting in a notable increase in referrals and walk-in business.
Hostess
Pappas Burger
Hobby Airport
04.2018 - 08.2019
- Effectively managed reservations and efficiently handled to-go orders, showcasing strong organizational abilities
- Ensured a smooth dining flow by overseeing seating arrangements and promptly addressing guest inquiries
- Collaborated seamlessly with staff to maintain a pristine and welcoming dining environment, supporting their needs as necessary
- Provided accurate information regarding operating hours, seating availability, and menu offerings, delivering exceptional customer service.
Education
Bachelor of Science - Biomedical Sciences
Texas A&M University
05.2023
Skills
- Time Management: Proficient in prioritizing tasks, optimizing productivity, and meeting deadlines
- Customer Service: Demonstrated ability to provide personalized and attentive service, ensuring utmost satisfaction
- Dynamic Team Leadership: Proven track record of inspiring and guiding teams to achieve exceptional results
- Adaptability: Thrives in dynamic environments, adept at quickly adjusting to evolving circumstances
- Effective Communication: Strong verbal and written communication skills, fostering seamless information exchange
- Animal Safety
- Animal Restraint
- Medication Administration
- Attention to Detail
- Relationship Building
References
References available upon request.
Timeline
Server
Pappas Delta Blues Smokehouse
10.2023 - Current
Veterinary Shadow
Gulf Coast Animal eye clinic
10.2023 - Current
Server
Red Robin
01.2021 - 03.2023
Hostess
Pappas Burger
04.2018 - 08.2019
Bachelor of Science - Biomedical Sciences
Texas A&M University