Summary
Overview
Work History
Education
Skills
Awards
Leadership and Mentoring Experience
Timeline
Generic

Lena Hernandez

Whittier,CA

Summary

Experienced strategic contract coordinator and team leader skilled in applying management and training abilities to achieve objectives and exceed expectations. Strong problem-solving and critical thinking skills, coupled with an understanding of industry-specific regulations and compliance requirements. Recognized for exceptional written and verbal communication abilities, and effectively articulating ideas. Reliable and adaptable team player who excels in collaborating with others to enhance productivity and provide outstanding customer service.

Overview

20
20
years of professional experience

Work History

Contract Coordinator

Raymond West
06.2021 - Current
  • Lead and train the contract coordinator team
  • Assist contract coordinator director
  • Process numerous service agreements and warranty contacts for 50+ accounts
  • Catch and rectify incomplete agreements and billing errors, and communicate with appropriate individuals
  • Maintain and reconcile fleet equipment, invoice maintenance billing
  • Suggest and implement workflow improvements

Contract Coordinator / Administrative Assistant

ARC Imaging Resources
02.2007 - 06.2020
  • Prepared service, rental and lease contracts for sales representatives and regularly liaised with clients
  • Followed up with the sales representatives and clients for unrenewed and outstanding contracts
  • Identified legal and business risks from verbiage changes requested by clients and recommended modifications
  • Worked with management to implement revised company policies and procedures
  • Negotiated with banks for favorable buyouts on leased contracts
  • Generated end of month reports using data entry which detailed sales growth and sales rep productivity
  • Submitted and ensured recovery of company rebates and executives’ commissions
  • Managed filing database and uploaded supportive documentation

Customer Service Manager

Worldwide Advantage
08.2006 - 02.2007
  • Managed the top five most lucrative accounts by overseeing quoting, production, shipping and delivery
  • Processed orders and assisted with customers questions and resolving customer concerns
  • Liaison between clients and upper management

Account Manager

Crosby Insurance, Inc.
06.2004 - 07.2006
  • Certified Licensed Agent for property and casualty Insurance
  • Serviced and maintained Personal Lines accounts, adjusted policies and processed invoices

Education

Leadership Courses -

Raymond West

General Education

Rio Hondo College

Skills

  • Contracts Administration
  • Training and Mentoring
  • Leadership and Management
  • Deadline Management
  • 10-Key, Typing Speed 60wpm
  • Adept in client retention
  • Professional Phone and Email etiquette

Awards

  • Raymond West Annual Meridian Award Winner - 2021, 2022, 2023


Leadership and Mentoring Experience

  • Children’s Ministry Leader and Teacher, Overseeing and training teachers, teaching children, 2020
  • Teacher and Mentor, Taught bible study and application, and mentored small groups, 2016, 2018
  • Leader and Mentor, Led and mentored a young adults group, developed young adult leaders, 2008, 2012
  • Missionary to Poland, Tutored and developed students in conversational English, 1995, 1996

Timeline

Contract Coordinator

Raymond West
06.2021 - Current

Contract Coordinator / Administrative Assistant

ARC Imaging Resources
02.2007 - 06.2020

Customer Service Manager

Worldwide Advantage
08.2006 - 02.2007

Account Manager

Crosby Insurance, Inc.
06.2004 - 07.2006

Leadership Courses -

Raymond West

General Education

Rio Hondo College

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Lena Hernandez