Lena Hodge
Stamford
Summary
Dynamic and results-driven professional with extensive experience at CVS Pharmacy, excelling in customer service and team leadership. Proven track record in optimizing inventory management and enhancing patient satisfaction through effective communication. Skilled in medication knowledge and conflict resolution, consistently delivering high-quality service in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Lead Sales Associate
Dollar General Store
07.2025 - Current
- Led team efforts to enhance customer service experiences through effective communication and support.
- Implemented visual merchandising strategies to optimize product displays and attract customer attention.
- Trained new sales associates on store policies, sales techniques, and customer service best practices.
- Coordinated inventory control measures to ensure accurate stock levels and minimize shortages.
- Maintained compliance with company policies and procedures during daily operations.
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Managed inventory effectively, minimizing stock-outs and overstock situations.
- Delivered excellent customer service for repeat business and referrals.
- Trained new sales associates to ensure consistent performance across the team.
- Developed and maintained knowledge of current sales and promotions.
Lead Certified Pharmacy Technician
CVS Pharmacy
12.2022 - 07.2025
- Coordinated pharmacy workflow to enhance service delivery and minimize wait times for patients.
- Ensured quality assurance compliance by conducting regular audits of medication dispensing processes.
- Managed inventory levels to prevent shortages and optimize stock availability of medications.
- Oversaw medication dispensing, ensuring accuracy and adherence to safety protocols.
- Led a team of pharmacy technicians in daily operations, fostering collaboration and efficiency.
- Trained new pharmacy staff on operational protocols, enhancing team performance and service quality.
- Monitored regulatory adherence, ensuring compliance with state and federal pharmacy laws.
- Streamlined prescription processing procedures, reducing errors and enhancing customer satisfaction.
- Resolved customer concerns effectively, enhancing overall patient experience and loyalty.
Certified Pharmacy Technician
Walmart Pharmacy
01.2018 - 11.2022
- Processed prescription orders accurately to ensure timely fulfillment for customers.
- Managed medication inventory to minimize shortages and prevent overstock situations.
- Conducted quality assurance checks on prepared medications to ensure safety and effectiveness.
- Collaborated with pharmacists to verify prescriptions and resolve discrepancies.
- Maintained patient confidentiality while managing health information and records.
- Assisted in training new pharmacy technicians on operational procedures and protocols.
- Facilitated patient interactions by providing medication information and answering inquiries.
- Ensured compliance with regulatory standards during medication dispensing processes.
- Updated patient profiles with prescription and billing information to streamline workflow.
- Performed routine cleaning and maintenance of pharmacy equipment to ensure optimal performance.
- Coordinated with healthcare providers to address prescription-related concerns efficiently.
- Monitored expiration dates on medications and managed safe disposal of outdated stock.
- Provided support during inventory audits to maintain accurate medication counts.
- Developed strategies to enhance customer service and improve patient satisfaction rates.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Reviewed and verified customer information and insurance provider information.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
Education
High School Diploma -
Snyder High School
Snyder, TX05.2016
Skills
- Customer service
- Retail store operations
- Cash handling
- Opening and closing procedures
- Team leadership
- Goal oriented
- Pricing and labeling
- Teamwork and collaboration
- POS systems
- Inventory and stocking
- Customer care
- Persistent and resilient
- Billing and collections
- Verbal and written communication
- Tactful conflict resolution
- Medical terminology
- Medication knowledge
- Production/filling of prescription
Timeline
Lead Sales Associate
Dollar General Store
07.2025 - Current
Lead Certified Pharmacy Technician
CVS Pharmacy
12.2022 - 07.2025
Certified Pharmacy Technician
Walmart Pharmacy
01.2018 - 11.2022
High School Diploma -
Snyder High School