Lena Johnson
Pittsburgh,PA
Overview
8
8
years of professional experience
1
1
Certification
Work History
Bar Manager
Smokey Bones
11.2018 - Current
- Managing Inventory, Managing Operations, Marketing, Resturant SEO, Driving Sales
Customer Service Representative
CVS Caremark
Monroeville, PA
01.2020 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assistant Manager
McDonald's
04.2016 - 08.2018
- Scheduling employees, Maintaining Inventory, Ensuring great customer service
Court Monitor
Sky Zone
01.2017 - 04.2017
- Provide professional assistance to guest, Observe the environment, Communicate rules and regulations to guest
Education
College - Business Management
CCBC Beaver County
Monaca, PAHigh School -
Hopewell High School
Skills
- Adept in Business
- Verbal and Written Communications
- Time Management Strategy Planning
- Detail Oriented Organizationized
- Technology Skills
Certification
- Human Resource Foundations, 06/2022 - Present
- Customer Service Foundations, 06/2022 - Present
Languages
English
Personal Information
Title: Business Assistant
Hobbies and Interests
- Project Management
- Project Assistant
- Photography
- Sports
Timeline
Customer Service Representative
CVS Caremark
01.2020 - 04.2022
Bar Manager
Smokey Bones
11.2018 - Current
Court Monitor
Sky Zone
01.2017 - 04.2017
Assistant Manager
McDonald's
04.2016 - 08.2018
College - Business Management
CCBC Beaver County
High School -
Hopewell High School
- Human Resource Foundations, 06/2022 - Present
- Customer Service Foundations, 06/2022 - Present