Lena Kealoha
41-546 Humuniki St., Waimanalo,HI
Summary
Dynamic Emergency Management Specialist with proven expertise in grant management and process improvement at HI-EMA. Adept at enhancing operational efficiency and ensuring regulatory compliance. Recognized for fostering strong team collaboration and delivering exceptional customer service, driving project success and elevating satisfaction levels through strategic planning and effective communication.
Overview
5
5
years of professional experience
Work History
EMRCS-Emergency Management Res Corp Specialist
HI-EMA
Honolulu, HI
01.2025 - Current
- Generated reports to track Grant Projects' reimbursements.
- Implemented process improvements to increase efficiency and reduce delays.
- Assessed company operations for compliance with safety standards.
- Organized client meetings to provide project updates via email or by phone
- Worked closely with human resources to support employee management and organizational planning.
- Assisted in developing strategies to increase subrecipients' satisfaction levels.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Maintained accurate records of customer interactions and feedback.
- Coordinated with other departments to ensure efficient workflow processes.
- Audited company's legal documents to verify compliant policies and procedures.
- Conducted regular meetings with staff to review progress and address any concerns.
- Set specific goals for projects to measure progress and evaluate end results.
- Researched and analyzed customer feedback to identify areas of improvement.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Participated in ongoing training and compliance activities.
- Analyzed key performance indicators to identify effective strategies.
- Maintained positive working relationship with fellow staff and management.
- Monitored operations and reviewed records and metrics to understand company performance.
- Identified needs of customers promptly and efficiently.
- Analyzed company's expenditures and developed financial models.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked with cross-functional teams to achieve goals.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
Multi Purpose Clerk
Safeway
Kailua, HI
07.2020 - Current
- Verified accuracy of pricing labels on products for proper display.
- Resolved customer complaints in a professional manner.
- Utilized computer system for sales orders, purchase orders and invoices.
- Managed filing systems for documents related to sales activities.
- Operated cash register to process cash, check, and credit card transactions.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Developed organizational filing systems for confidential customer records and reports.
- Organized merchandise displays in the store to attract customers attention.
- Trained staff members to perform work activities and use computer applications.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Ensured compliance with company safety regulations at all times.
- Received incoming shipments, verified contents and ensured correct stock placement.
- Answered telephones, directed calls, and took messages.
- Updated customer database with contact information and purchase history.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Processed cash, credit card and check transactions accurately.
- Inventoried and ordered materials, supplies and services.
- Assisted in training new staff members on store policies and procedures.
- Completed and mailed contracts, invoices or checks.
- Maintained accurate records of customer purchases, returns and exchanges.
- Delivered messages and ran errands.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Followed up with customers regarding their order status or delivery issues.
- Performed daily inventory checks and restocked shelves as needed.
- Coordinated office activities to streamline operations and promote compliance with organizational policies.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Participated in weekly team meetings to discuss operational goals and objectives.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Handled confidential paperwork in accordance with company policy.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Monitored office supplies inventory and placed orders when necessary.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Maintained a high level of confidentiality when handling sensitive information.
- Operated office equipment such as computers, printers, photocopiers.
- Supported office clerical functions using word processing and other software, email and office machines.
- Assisted customers with product selection, ordering and pick-up procedures.
- Answered phones, responded to inquiries and routed calls appropriately.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Communicated with customers and employees to answer questions or explain information.
- Provided excellent customer service to ensure customer satisfaction.
- Managed inventory and supplies to ensure materials were available when needed.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated equipment and machinery according to safety guidelines.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Operated a variety of machinery and tools safely and efficiently.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
Education
GED -
Kailua High School
Kailua06-2001
Skills
- Grant management
- Process improvement
- Regulatory compliance
- Quality control
- Document management
- Financial analysis
- Customer service
- Team collaboration
- Performance analysis
- Time management
- Project coordination
- Problem solving
- Communication skills
- Quality assessment
- Customer feedback analysis
- Customer relations
- Vendor relations
- Machinery maintenance
- Team performance improvement
- Continuous improvement
- Knowledge sharing
- Multitasking Abilities
- Customer relationship management
- Team leadership
- Reliability
- Strategic planning
- Operational efficiency
- Goal setting
- Business ethics
- Quality assurance
Timeline
EMRCS-Emergency Management Res Corp Specialist
HI-EMA
01.2025 - Current
Multi Purpose Clerk
Safeway
07.2020 - Current
GED -
Kailua High School
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