Lena Kealoha
Kaneohe,HI
Summary
Dynamic and resourceful professional with a strong background in customer service and office management at Hawaii Emergency Management Agency. Proven ability to enhance team efficiency through effective scheduling and training. Skilled in data entry and Excel spreadsheets, with a commitment to fostering positive client experiences and achieving operational excellence.
Professional office support specialist with proven ability to manage administrative tasks efficiently and enhance workplace productivity. Strong focus on team collaboration, with adaptability to meet changing needs. Known for reliability, effective communication, and proficiency in scheduling, data management, and customer service, ensuring smooth operations and achieving results.
Overview
13
13
years of professional experience
Work History
Office Assistant
Hawaii Emergency Management Agency
01.2025 - Current
- Managed office supply inventory, ensuring timely restocking and organization.
- Coordinated scheduling for meetings, optimizing team availability and resource allocation.
- Assisted with document preparation and filing, maintaining accurate records for easy access.
- Developed training materials for new staff, enhancing onboarding efficiency and knowledge transfer.
- Developing and executing disaster preparedness plans, including warning systems, evacuation procedures, and rapid response strategies for both domestic and international emergencies.
- Working in coordination with agencies like the Federal Emergency Management Agency (FEMA) to manage and execute disaster response operations, as well as supporting the National Guard's efforts.
Cashier
Safeway
10.2020 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through diligent cash handling practices.
- Assisted customers with inquiries, ensuring positive shopping experiences and satisfaction.
- Trained new staff on register operations and customer service protocols.
- Resolved customer complaints promptly, fostering a welcoming environment.
- Monitored inventory levels, coordinating with management for restocking needs.
- Greeted customers entering store and responded promptly to customer needs.
Case Manager
Goodwill Industries of Hawaii
05.2019 - 12.2024
- Conducted comprehensive assessments to determine client needs and develop tailored care plans.
- Coordinated multidisciplinary team meetings to ensure integrated service delivery for clients.
- Monitored client progress and adjusted interventions based on evolving needs and feedback.
- Facilitated access to community resources, enhancing support for clients facing barriers.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Front End Manager
Times Supermarket
02.2013 - 06.2023
- Assisted in daily front-end operations, ensuring smooth customer interactions and service delivery.
- Supported the team with product knowledge training to enhance customer experience and satisfaction.
- Observed and learned best practices for inventory management and merchandising strategies.
- Contributed to maintaining the cleanliness and organization of front-end displays and work areas.
- Participated in staff meetings, sharing insights on customer feedback for continuous improvement initiatives.
- Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
- Oversaw cashier operations, bookkeeping, and security.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Education
No Degree -
Kailua High School
Kailua, HISkills
- Customer service
- Positive attitude
- Time management
- Data entry
- Dedicated team player
- Resourceful
- Excel spreadsheets
- Clerical support
- Valid Driver's license
- Multi-line phone proficiency
- Payment processing
- Spreadsheet creation
- 35-40 wpm typing speed
- Travel arrangements
Timeline
Office Assistant
Hawaii Emergency Management Agency
01.2025 - Current
Cashier
Safeway
10.2020 - Current
Case Manager
Goodwill Industries of Hawaii
05.2019 - 12.2024
Front End Manager
Times Supermarket
02.2013 - 06.2023
No Degree -
Kailua High School
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