Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Lena Khalaf

Whitehall,PA

Summary

Effective at choosing items to fulfill customer orders. Excellent sales, service and communication skills. Focused on building customer loyalty with a relationship-oriented approach.

Dedicated Personal Shopper well-versed in selecting, packing and delivering orders. Results-oriented and thorough with strong focus on efficiency. Ready to bring 23 years of retail experience to dynamic new position.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

Work History

Fulfillment Curbside Pickup

Sam's Club
Allentown, PA
06/19/20 - Current
  • Assisted customers with selecting items for their orders online.
  • Processed customer orders accurately and efficiently.
  • Maintained a clean and organized work area throughout the day.
  • Verified that products chosen by customers were in stock and available for pick up.
  • Worked quickly to locate products on store shelves and meet order deadlines.
  • Adhered to all safety protocols while handling merchandise in store.
  • Provided excellent customer service when interacting with shoppers in person or on the phone.
  • Followed company policies regarding product returns, exchanges, and refunds.
  • Communicated any discrepancies between customer orders and what was picked up to management.
  • Scanned barcodes of items being picked up to ensure accuracy of order fulfillment.
  • Loaded items into carts or bags for customers according to their order requirements.
  • Ensured that all perishable food items such as produce were handled properly.
  • Checked expiration dates on items prior to placing them in customer's cart and bag.
  • Notified management of any damaged or expired products found in store.
  • Completed pickup and shopping orders for customers within local area.

Education

High School Diploma -

Louis E. Dieruff High School
Allentown
06-1999

Skills

  • Safety awareness
  • Order Accuracy
  • Upselling products
  • Reading Comprehension
  • Heavy Lifting
  • Verifying Order Accuracy
  • Flexible Schedule
  • Relationship Building
  • Lift up to 50 pounds
  • Customer Relations
  • Product Knowledge

Languages

Spanish
Professional
English
Professional
Arabic
Professional

References

References available upon request.

Timeline

Fulfillment Curbside Pickup

Sam's Club
06/19/20 - Current

High School Diploma -

Louis E. Dieruff High School
Lena Khalaf