Lena Kurtz
Briarcliff Manor
Summary
Healthcare professional with over 15 years of experience supporting patient care, medical operations, and healthcare administration. Skilled in patient communication, scheduling, medical records management, and compliance with healthcare standards. Strong background in health science with a proven ability to improve workflow efficiency and support multidisciplinary teams.
Overview
18
18
years of professional experience
Work History
Administrative/Surgical Scheduler Coordinator
Westmed Medical Group
White Plains
04.2005 - 01.2021
- Served as primary administrative liaison among physicians, management, and patients.
- Responded to complex inquiries from patients, physicians, insurance companies, and pharmacies.
- Collaborated with billing department to resolve patient billing issues.
- Confirmed and recorded insurance validity for all patients.
- Obtained necessary insurance pre-authorizations and certifications.
- Managed disability paperwork for patients to facilitate claims processing.
- Coordinated surgical schedules for multiple doctors.
- Managed patient communications regarding procedures and appointments.
- Assisted patients in navigating insurance verification for surgeries and procedures.
- Trained new team members on scheduling protocols and software use.
- Processed insurance authorizations prior to booking surgeries in order to guarantee payment coverage.
- Ensured all documentation was completed accurately prior to surgeries and/or procedures.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
Administrative Assistant
Century Coverage Corp
Valley Stream
01.2003 - 03.2005
- Coordinated daily appointment scheduling to enhance workflow efficiency.
- Handled phone communications to facilitate effective client interactions.
- Executed preparation and filing of insurance certificates for regulatory compliance.
- Reviewed insurance claims, ensuring proper routing to relevant departments.
- Monitored inquiries from insurance companies, tracking responses for accountability.
- Conducted follow-up calls with clients to assess satisfaction and resolve issues.
Education
Bachelor of Science - Health Science
Manhattan University
Bronx, NY12-2022
Associate of Science - Health Science
WCC
Valhalla, NY05-2018
Skills
- Patient service excellence
- Adaptive problem solving
- Clinical team support
- Appointment coordination
- Electronic medical records management
- Data entry accuracy
- Workflow efficiency
- Surgical scheduling
- Pre-authorization processing
- Medical billing and coding knowledge
Languages
Georgian
Native/ Bilingual
Russian
Full Professional
Timeline
Administrative/Surgical Scheduler Coordinator
Westmed Medical Group
04.2005 - 01.2021
Administrative Assistant
Century Coverage Corp
01.2003 - 03.2005
Bachelor of Science - Health Science
Manhattan University
Associate of Science - Health Science
WCC
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