Lena La Franco
Aurora,CO
Summary
Multi-talented Generalist well-versed in Employee support in all settings. Prepares and organizes materials, solves problems with minimal input and satisfies diverse daily needs. Adept at switching roles smoothly and completing simultaneous tasks with attention to detail and quality.
Overview
15
15
years of professional experience
Work History
Human Resource Benefits Generalist
Cherry Creek School District
01.2020 - Current
- Develop and update workflow procedures
- Solve daily problems and apply knowledge to workflow processes
- Assist with onboarding of new employees by verifying eligibility through I-9 and fingerprinting
- Facilitate training for Human Resources staff on benefit changes
- Process FMLA leaves to confirm all policies are followed and employees are paid correctly
- Audit employee benefit enrollments for new hire hire employees and life event changes confirming compliance with union negotiated contracts
- Complete daily reporting and bi-weekly pay reconciliation ensuring employees are paid accurately
- Collaborate with multiple departments across the district establishing strong relationships and building team communication between all staff members
- Presented Bi-Annual Maternity and Paternity Fair presentations for expectant families to confirm understanding on the how the FMLA process
- Developed strong customer relationships through attentive listening and prompt resolution of concerns.
- Provide guidance and support to employees on benefits, FMLA, short term disability, long term disability and pay
- Reconcile monthly vendor billing for accuracy and submit for payment
- Complete monthly vendor discrepancy reporting for accurate benefit enrollment and accuracy of leave of absence board documents for monthly meetings.
- Participated in annual New Teacher Orientation and showcased the benefits offered to new employees.
Operations Manager
Pacific Dental Services
12.2017 - 12.2019
- Completed daily reporting and reconciliation to guarantee timely billing to insurance companies and challenge billing denials
- Retained patient volume of 25 patients per day for positive end of month cash flow
- Managed front and back office following budgetary standards while maintaining efficient staffing levels of 12 employees and 2 doctors
- Developed and coached teams to increase skill level with monthly trainings as a group and individually
- Processed human resource functions including onboarding new hires, disciplinary actions and processed separations
- Recruited new talent to hire and established a training program for successful team efficiency
- Developed, implemented, and confirm adherence to annual office budget to properly run the clinic on a day-to-day basis while increasing volume by participating in community marketing events.
Operations Director
Concentra Medical Center
06.2009 - 12.2017
- Supported day to day operations ensuring the clinic ran at optimal levels
- Oversaw financial wellness and clinical performance and assisted employer growth by increasing revenue and patient volume
- Managed operation metrics for overall employer and patient satisfaction increasing rating from a 52% to 84%
- Maintained colleague and provider accountability for implementing and maintaining center initiatives and workflow
- Set up and trained new acquisition sites on inventory management
- Mentored and retained colleagues to build a team that values the company's path of business objectives with team and individual coaching
- Trained new hire operation directors to fully understand the roles and responsibilities
- Handled patient, employer and third-party service complaints and concerns in a professional manner while easily diffusing situations amicably
- Completed daily reporting for upper management to track clinical accomplishments and outcomes
- Assisted with the front and back-office duties when needed to minimize patients total time in clinic
- Increased yearly revenue from $1.2 million to $1.7million by maintaining current clients and acquiring new accounts while improving customer relations with employers.
- Developed strategic plans for business growth, enabling the company to expand its market share and increase revenue.
- Designed training programs for employees that resulted in increased skills proficiency and higher workplace morale.
- Established a culture of continuous improvement, empowering employees to identify areas for optimization and implement innovative solutions.
- Recruited, hired employees and trained employees to be successful
- Terminated employees for underperformance issues
Education
Associate of Applied Science -
Heritage College
01.2009
Associate of Arts in Accounting -
Educational Computer Programming Institute
01.1994
Skills
- Integrity and Honesty
- Problem-Solving
- Client Relationships
- Staff Management
- Employee Requirements Assessment
- MS Office
- Employee Engagement
- Processes and procedures
- Customer Relationship Management
- Best Practices Implementation
- Process Optimization
- Employee Management
- Client rapport
- Project Leadership
- Outcome Accountability
Key Qualifications
- Excellent interpersonal skills
- Skilled problem solver
- Passion for assisting employees and reaching overall goals while continuing to learn and grow
Accomplishments
- Achieved employee retention through effectively developing an onboarding training program.
- Supervised team of 12 staff members.
- Documented and resolved patient wait time issues which led to decreased wait time and increased patient volume.
- Increased patient volume through effective marketing
Timeline
Human Resource Benefits Generalist
Cherry Creek School District
01.2020 - Current
Operations Manager
Pacific Dental Services
12.2017 - 12.2019
Operations Director
Concentra Medical Center
06.2009 - 12.2017
Associate of Applied Science -
Heritage College
Associate of Arts in Accounting -
Educational Computer Programming Institute