Lena Ledford
Dallas,GA
Summary
Proven leader and organized manager in application delivery and team management with [15+] years of experience in SAP Concur (Expense, Invoice, Travel and Request), PayPilot, SAP Fieldglass and Oracle AP implementation and design * Adept at fostering collaboration and driving efficiency improvements * Excellent with spearheading initiatives * Significant partner at enhanced delivery management and stakeholder satisfaction * Proficient in leveraging skills to problem-solve * Effective with communication * Consistent in achieving positive outcomes * Exceptional with streamlining operations and strengthening business relationships *Expertly handles business needs within global organizations meeting local governmental requirements * Coordinates schedules, teams and resources to consistently meet business demands while exceeding expectations * Forward-thinking Application Delivery Manager equipped to handle large-scale delivery planning and execution * Committed to quality assurance and streamlining day-to-day activities for fast and excellent work.
Overview
10
10
years of professional experience
Work History
Application Delivery Lead
AXIS Capital
12.2018 - 07.2024
- Achieved timely deliveries with careful monitoring of team performance and accurate scheduling adjustments.
- Fostered collaborative work environment by promoting open communication channels within application delivery teams.
- Boosted client/business satisfaction with regular communication updates on order status and expected delivery times.
- Coordinated cross-functional initiatives with other departments to improve overall business operations and manage upstream and downstream effects.
- Improved delivery efficiency by streamlining and implementing effective and efficient business processes.
- Enhanced team productivity by providing consistent coaching, feedback, and guidance to developers.
- Collaborated closely with management to share information about available features which would increase utilization and organizational effectiveness.
- Built working connections with clients to foster trusting relationships.
Administrator Application SME
The Intersect Group (Contractor for AXIS Capital)
01.2017 - 12.2018
- Prepared proposal documentation and specifications based on business and stakeholder needs
- Improved system performance by eliminating operational gaps and configuration bugs.
- Supported enterprise and business goals by introducing, implementing, configuring and monitoring new features and service offerings.
- Managed user accounts, permissions and group policies for optimal system security.
- Facilitated, configured and tested product development with implementation of standard best practices.
- Developed effective improvement plans in alignment with business goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
- Conducted regular reviews of operations and identified areas for improvement.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Created and managed project plans, timelines and budgets.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
Concur Application Administrator
Randstad (Contractor for Coca-Cola Corporation)
08.2015 - 01.2017
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Managed user access rights to maintain high level information security while ensuring appropriate levels of accessibility for authorized personnel.
- Maintained high level of customer satisfaction by providing rapid, accurate response to inquiries and concerns regarding system performance or functionality.
- Supported implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Managed onboarding and offboarding of employees within application.
- Collaborated with IT team to develop and implement comprehensive disaster recovery plans, ensuring minimal data loss during critical incidents.
- Worked with users to determine areas of technology in need of improved usability.
- Diagnosed and resolved technical issues through in-depth analysis, facilitating uninterrupted business operations.
- Increased efficiency in the workplace by ensuring seamless integration of new application into existing systems.
- Established effective communication channels between IT support staff and end-users, leading to improved issue resolution times overall.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Accounts Payable Analyst
MedAssets
03.2014 - 08.2015
- Processed daily invoices, check requests and wire transfers of foreign and domestic currency.
- Facilitated month end functions including accrual creating and balancing of General Ledger.
- Received vendor invoices, validated for accuracy and routed for approval to prepare for payment processing.
- Researched and resolved invoice and payment issues for internal employees and external vendors.
- Enhanced vendor relationships through prompt communication and timely resolution of discrepancies.
- Improved payment accuracy with meticulous invoice review and reconciliation efforts.
- Collaborated with colleagues to develop best practices for efficient and compliant expense management.
- Improved accuracy of financial data by reconciling vendor invoices and credit card statements.
- Managed vendor relationships to negotiate favorable payment terms and discounts, resulting in cost savings for organization.
Education
Ph.D. - Biblical Studies
Piedmont Bible College
Calhoun, GA06.2022
Master of Information System Management -
Keller Graduate School of Management
Atlanta, GA10.2017
Bachelor of Accounting And Finance -
Westwood College - Denver North
Denver, CO12.2012
High School Diploma -
John McEachern High School
Powder Springs, GA06.1989
Skills
- Solutions Architect
- Business Analysis
- Requirements Gathering
- Delivery Management
- Microsoft Office Suite, Visio & Microsoft Project
- SAP Concur (Expense, Invoice, Travel and Request), SAP Fieldglass, PayPilot, Oracle AP & Swift Token Management
- Configuration Management
- Teamwork and Collaboration
- Problem-Solving
Timeline
Application Delivery Lead
AXIS Capital
12.2018 - 07.2024
Administrator Application SME
The Intersect Group (Contractor for AXIS Capital)
01.2017 - 12.2018
Concur Application Administrator
Randstad (Contractor for Coca-Cola Corporation)
08.2015 - 01.2017
Accounts Payable Analyst
MedAssets
03.2014 - 08.2015
Ph.D. - Biblical Studies
Piedmont Bible College
Master of Information System Management -
Keller Graduate School of Management
Bachelor of Accounting And Finance -
Westwood College - Denver North
High School Diploma -
John McEachern High School
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