Lena Marsh
Rickman,TN
Summary
Goal-oriented individual well versed in greeting high-volumes of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, maintaining accurate records of all transactions, communication, organization, and teamwork. Currently a preschool teacher with years of work experience from retail, customer service, childcare, and food service. Eager to pursue other career paths, and apply strategic insight and problem solving abilities in customer care.
Overview
3
3
years of professional experience
Work History
Jacob's Ladder Preschool
First United Methodist Church Preschool
2023.12 - Current
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication to foster supportive learning environment and to reach learning objectives/goals.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, behavior, and sanitized toys and play equipment each day to maintain safety and cleanliness.
- Incorporated multiple types of teaching strategies into classroom to ensure safe and nurturing environment for all students.
Delivery Driver
Pizza Hut
2021.07 - 2023.12
- Completed on-time deliveries by choosing best and most efficient routes to improve overall customer satisfaction through accurate and safe deliveries.
- Read maps, followed oral, and written instructions and used GPS technology while operating vehicle under stressful environments.
- Maintained upbeat, positive attitude in busy, customer-focused environment and worked scheduled hours with additional shifts during holidays and busy periods.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
Sales Associate
Johnson's Nursery And Garden Center
2023.03 - 2023.09
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings. Built strong relationships with customers to ensure recommendations are appropriate and based on their needs.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Education
Bachelor of Science - Biochemistry
Tennessee Technological University
CookevilleHigh School Diploma -
Morristown West High School
Morristown, TN05.2017
Skills
- Classroom Management
- Critical Thinking
- Behavior management
- Parent-Teacher Communication
- Public Speaking
- Child Development
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Positive Attitude
- Lesson Planning
Timeline
Jacob's Ladder Preschool
First United Methodist Church Preschool
2023.12 - Current
Sales Associate
Johnson's Nursery And Garden Center
2023.03 - 2023.09
Delivery Driver
Pizza Hut
2021.07 - 2023.12
Bachelor of Science - Biochemistry
Tennessee Technological University
High School Diploma -
Morristown West High School
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