Proven leader with a track record of enhancing customer satisfaction and team performance at Big Red Summerwood Partners, LLC. Skilled in strategic planning and operations management, I excel in fostering strong customer relationships and developing high-performing teams. My approach combines effective time management with exceptional verbal communication, driving significant improvements in business operations. Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Hi, I’m
Lena McJunkins
Glenwood,AR
Summary
Overview
15
years of professional experience
Work History
Big Red Summerwood Partners, Llc
Manager
2006.01 - 2017.03 (11 years & 2 months)
Job overview
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
McJunkins Trucking
Co- Owner
2002.01 - 2017.01 (15 years)
Job overview
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Ensured accurate record-keeping for financial transactions, maintaining organized documentation for easy reference during audits or other inquiries.
- Established foundational processes for business operations.
Education
Colorado Technical University Colorado Springs, CO
Bachelor of Science from Project Mangament
11.2024
University Overview
- Honoree of NSLS
- Dean's List 1,2,3 2022-2023 1,2,2023-2024
- Honor Roll august 2022- 2024
- Relevant Coursework: [business policies and strategies] & [project management tools] & [HR within project management] & [project planning] & [execution and control]
3.57 GPA
- Ranked in Top 94% of class
- summa cum laude graduate
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Strategic Planning
- Operations Management
- Staff Training and Development
- Performance Management
- Customer Relationship Management (CRM)
- Sales Techniques
- Policy Implementation
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
The way to get started is to quit talking and begin doing.
Timeline
Manager
Big Red Summerwood Partners, Llc
2006.01 - 2017.03 (11 years & 2 months)
Co- Owner
McJunkins Trucking
2002.01 - 2017.01 (15 years)
Colorado Technical University
Bachelor of Science from Project Mangament
Similar Profiles
Daniela EscobarDaniela Escobar
Bookkeeper at Red Canoe Partners LLCBookkeeper at Red Canoe Partners LLC
Jacqueline HalouskaJacqueline Halouska
Food Server at Big Red Restaurant & Sports Bar/Big Red KenoFood Server at Big Red Restaurant & Sports Bar/Big Red Keno
Tabitha CarverTabitha Carver
Dispatcher & Customer Service at Big Red ServicesDispatcher & Customer Service at Big Red Services