Lena Mull
Leola,Pennsylvania
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Seasoned professional with 17 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
25
25
years of professional experience
Work History
Owner & Manager
Best Choice Cleaning
Leola , PA
11.2009 - Current
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Set pricing structures according to market analytics and emerging trends.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Developed strategic plans to increase profitability and efficiency.
- Reviewed legal documents related to business operations.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Led startup and creation of operational procedures and workflow planning.
- Determined pricing for products or services based on costs and competition.
- Interviewed, trained and supervised employees.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Established favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
- Kept up-to-date on regulatory changes affecting business operations.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned work and monitored performance of project personnel.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Evaluated individual and team business performance and identified opportunities for improvement.
Manager & Cleaner
Beilers Cleaning
Strasburg, PA
08.2006 - 11.2009
Temp Worker
Gage Personnel
Ephrata, PA
05.2006 - 08.2006
- Filled in at a few businesses that were short staffed.
Sewer, Examiner & Packer
Martindale Sewing Factory
Martindale, PA
05.2004 - 05.2005
- Followed safety procedures when operating machinery in order to avoid injury.
- Guided material under the presser foot of the machine while controlling speed of the machine with foot pedal.
- Ensured that all materials were properly labeled before moving them along the assembly line.
- Inspected finished products for quality assurance purposes prior to packaging.
- Placed and secured padding and shaping materials to improve overall appearance of clothing.
- Stacked completed items onto pallets for easy transport around factory floor.
Front Desk Assistant
Clouse Trucking/Susquehanna Vally Transport
East Earl, PA
03.1999 - 05.2004
- Answered phone inquiries in a professional manner and directed calls to the appropriate staff members.
- Resolved customer complaints in a timely manner by providing assistance or referring them to the correct personnel.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained accurate records of guest accounts using computerized systems.
- Assisted with administrative tasks such as filing paperwork, preparing reports.
Skills
- Labor Relations
- Quality Management Systems
- Staff Hiring
- Team Oversight
- Project Management
- Business Development
- Staff Management
- Hiring and Staffing
Timeline
Owner & Manager
Best Choice Cleaning
11.2009 - Current
Manager & Cleaner
Beilers Cleaning
08.2006 - 11.2009
Temp Worker
Gage Personnel
05.2006 - 08.2006
Sewer, Examiner & Packer
Martindale Sewing Factory
05.2004 - 05.2005
Front Desk Assistant
Clouse Trucking/Susquehanna Vally Transport
03.1999 - 05.2004
Similar Profiles
Morgan GreenMorgan Green
Housekeeping Inspector at Southern Choice Cleaning ServicesHousekeeping Inspector at Southern Choice Cleaning Services
Jazariya TennerJazariya Tenner
Cleaner at America's First Choice Cleaning CompanyCleaner at America's First Choice Cleaning Company
Ellen AmoahEllen Amoah
Cleaner at Right Choice CleaningCleaner at Right Choice Cleaning
Jordan VelezJordan Velez
Freelance Production Coordinator at Self-EmployedFreelance Production Coordinator at Self-Employed
Tyler PikopTyler Pikop
Scientist I at Eurofins Lancaster LaboratoriesScientist I at Eurofins Lancaster Laboratories