Lena Nguyen
San Antonio,Texas
Summary
Customer service specialist with 5+ years of high level remote and work from home experience supporting clients across multiple time zones. Proven ability to thrive in fully virtual environments with strong self-motivation, independent multitasking and clear communication skills. Recognized for delivering excellent customer care, solving problem effectively, and leveraging technology to exceed performance goals. Dedicated to providing a seamless, reliable support and build company growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
5
5
years of professional experience
Work History
Front Desk Receptionist
Flex Studios
08.2023 - 01.2024
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
Front Desk Receptionist
Day Inn
02.2019 - 09.2021
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Organized, maintained and updated information in computer databases.
Education
Academy For Urban Scholars
Columbus, OHSkills
- Staff management
- Calendar management
- Spreadsheet tracking
- Administrative skills
- Multitasking and organization
- Attention to detail
- Time management
- Client communication
- Email and telephone decorum
- Hospitality services
- Problem-solving skills
- Guest relations
- Customer assistance and interaction
Timeline
Front Desk Receptionist
Flex Studios
08.2023 - 01.2024
Front Desk Receptionist
Day Inn
02.2019 - 09.2021
Academy For Urban Scholars
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