Summary
Overview
Work History
Education
Skills
Timeline
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Lena Norris

STATEN ISLAND,New York

Summary

Dynamic and results-oriented professional with extensive experience in customer service and financial management, notably at Hylan Bagels. Excelled in enhancing customer satisfaction and managing financial transactions, showcasing strong multitasking abilities and reliability. Proven track record in improving operational efficiency and fostering positive relationships, leveraging skills in cash handling and conflict resolution.

Professional retail worker with strong background in managing cashier operations. Demonstrates exceptional leadership skills, fostering team collaboration and ensuring high standards. Adept at multitasking, problem-solving, and adapting to changing needs. Highly reliable with focus on achieving results and maintaining customer satisfaction.

Overview

42
42
years of professional experience

Work History

Cashier /Assistant Manager

Hylan Bagels
11.2015 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Built positive relationships with customers to increase repeat business.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored sales transactions for accuracy, upholding company policies regarding discounts, returns, and exchanges.
  • Assisted customers with special requests or needs, demonstrating empathy and genuine concern for their experience.

Server/Cashier Team Lead

Mikes Restuarant
09.2009 - 10.2012
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.

Bookeeper

Duncan Auto
06.1982 - 01.2008
  • Maintained and processed invoices, deposits, and money logs.
  • Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
  • Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
  • Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
  • Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
  • Posted daily receipts and payments in accordance with corporate protocols.

Education

High School Diploma -

Wm. H.Maxwell
Brooklyn, NY

Skills

  • Cash handling and management
  • Vendor coordination
  • Customer complaint handling
  • Store opening and closing procedures
  • Purchasing and planning
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Conflict Resolution

Timeline

Cashier /Assistant Manager

Hylan Bagels
11.2015 - Current

Server/Cashier Team Lead

Mikes Restuarant
09.2009 - 10.2012

Bookeeper

Duncan Auto
06.1982 - 01.2008

High School Diploma -

Wm. H.Maxwell

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Lena Norris