Lena Palmieri
Marion,IA
Summary
Efficient Store Manager with extensive experience at Dollar General, excelling in customer service and team leadership. Proven track record in enhancing store operations and driving sales through effective inventory management and staff training. Recognized for resolving customer issues promptly, holding a positive shopping environment, and implementing successful merchandising strategies.
Overview
4
4
years of professional experience
Work History
Store Manager
Dollar General
06.2021 - Current
- Managed daily operations to ensure smooth functioning of the store
- Maintaining a clean, safe environment for customers and employees
- Managed inventory and cash control
- Store opening and closing procedures
- Ensure policies (ie, dress code, phone policy, presentation, etc.) are being followed
- Addressed customer complaints promptly and professionally, resolving issues to ensure returning customers
- Managed store employees successfully in fast-paced environment
- In charge of hiring and training new staff members
- Product Rotation and discarding waste in the correct way
- Approved regular payroll submissions for employees
- Supervised guests at front counter, answering questions regarding products and recommending great products
- Organized special events such as seasonal sales and clearance events to increase sales opportunities
Education
No Degree -
Iowa Lakes Community College
Emmetsburg, IASkills
- Customer service
- Problem-solving
- Multitasking and organization
- Store operations
- Training and mentoring
- Team leadership and Coaching
- Friendly and positive
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Policies and procedures
Languages
Spanish
Limited Working
Timeline
Store Manager
Dollar General
06.2021 - Current
No Degree -
Iowa Lakes Community College
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