Lena Powdrill

Wellness coordinator and office manager for Nervana Holistic Health. I assisted the Dr. with all clients health and wellness activities and master classes. I was in charge of all data intake forms and information. Customer service representative in house as well as out source programs and networking. Daily scheduled meetings and appointments as well as I orchestrated conferences and classes. I ran the office administrative department. I answered office calls and questions daily. I was the X-ray tech and neuro scanning tech daily! I taught holistic health coaching and consulting with the Dr. present.

• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked effectively in fast-paced environments.

I was the Leasing Director/Property Manager that managed all marketing channels and updated property pricing regularly. I cultivatored warm trusting relations with potential residents to meet and exceed all leasing goals monthly. I documented and qualified all leasing activity through professional systems in place to ensure smooth transitions of office operations. I highly focused on all existing residential retention programs through calm sound strategic planning and open communication.

• Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
• Conducted detailed market analysis to inform strategic pricing, enhancing competitiveness and occupancy rates.
• Organized and hosted community events, fostering a positive living environment for tenants.
• Initiated digital transformation, moving paper-based processes to secure online platform, enhancing data accuracy and accessibility.
• Managed lease agreements from inception to termination, ensuring legal compliance and minimizing potential disputes between parties.
• Prepared detailed financial reports for property owners, ensuring transparency and accuracy in all transactions.

I worked in Outbound shipping and packing operations as an assistant manager. I handled and maintained heavy lifting of equipment and line assembly functions. I was the Team leader for positivity uplifting and motivation with employees every shift.

• Coordinated weekly meetings for internal and external groups.
• Maintained team flexibility and embraced change to adapt within dynamic practices.
• Conducted regular performance reviews to identify areas for improvement as well as recognize top performers who consistently exceeded expectations.
• Enhanced team productivity by implementing efficient work processes and streamlining operations.
• Ensured compliance with company policies, federal regulations, and industry best practices.
• Maintained open lines of communication between employees and management to address concerns proactively before they escalated into larger issues or impacted morale negatively.
• Implemented innovative solutions that streamlined processes, increasing operational efficiency across all areas of responsibility.
• Coordinated daily operations for optimal results, ensuring smooth workflow and customer satisfaction.
• Supervised day-to-day operations to meet performance, quality and service expectations.