Summary
Overview
Work History
Education
Skills
Bilingual
Languages
Timeline
Generic

Lena Puente

Dallas,TX

Summary

Proven to excel in fast-paced environments, I leveraged upselling strategies and exceptional customer service at 1800 Radiator/ac to significantly enhance shopping experiences. My adeptness at POS system operation and teamwork, coupled with a commitment to store organization, drove sales and fostered positive customer engagements. This results-driven approach ensures I meet and exceed employer expectations.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate Worker

1800 Radiator/ac
05.2024 - 08.2024
  • Maintained a visually appealing and organized sales floor, contributing to a positive shopping environment for customers.
  • Handled cash transactions accurately, ensuring proper handling of currency and credit card payments at the point of sale.
  • Streamlined inventory management processes by accurately tracking stock levels and promptly restocking merchandise as needed.
  • Greeted customers upon entry, establishing rapport from the onset of their shopping experience while making them feel welcome in the store environment.
  • Supported store cleanliness standards by regularly organizing shelves, folding clothing items, cleaning surfaces, sweeping, and mopping the floor space.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Resolved customer issues with tactful problem-solving skills, resulting in increased satisfaction rates.
  • Consistently met or surpassed daily call quotas by prioritizing tasks effectively throughout the workday.
  • Utilized CRM software to track customer interactions efficiently, ensuring accurate records were maintained for future reference.
  • Established rapport with customers, building trust that led to increased referrals and repeat business.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Followed up with customers to solicit further sales.
  • Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Explained product prices and packages as well as answered questions and addressed concerns of customers.
  • Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
  • Negotiated pricing and payment terms with customers when possible to close deals.
  • Observed and learned changing customer requirements and adapted sales strategies as needed.
  • Opened new accounts and documented personal, demographic, and payment information in system.
  • Monitored batch progress using computerized systems, making adjustments as needed to meet specifications.
  • Opened and closed register by counting money, separating charge slips, balancing drawers and making deposits.
  • Assisted in inventory management of harvested logs, ensuring accurate record-keeping for accounting purposes.
  • Monitored cash flow and accounting operations to support accurate record-keeping.

Dental Assistant Student / Receptionist

Cuevas Orthodontist
03.2023 - 02.2024
  • Improved patient comfort by providing gentle and thorough dental cleanings.
  • Promoted preventive dentistry through educational materials distribution within the waiting room area.
  • Collaborated with insurance providers to verify coverage details and submit claims accurately on behalf of patients.
  • Provided chairside assistance during dental procedures, anticipating dentist needs and maintaining a sterile work area.
  • Assisted in managing financial transactions at the front desk when required, contributing to smooth clinic operations.
  • Assisted dentists with complex procedures, ensuring efficient and successful treatment outcomes.
  • Supported dentists during emergency situations, remaining calm and assisting with necessary tasks in a timely manner.
  • Streamlined office workflows by implementing digital record-keeping systems for accessible information retrieval.
  • Handled appointment scheduling and confirmations to maximize daily productivity and reduce patient wait times.
  • Prepared examination rooms for each patient visit, ensuring all necessary equipment was sterilized and ready for use.
  • Prepared dental rooms and materials.
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared patient x-rays and images for dentist review.
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Kept work areas clean, sanitized and organized to minimize infection risk.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Prepared and sterilized instruments and materials for use by dentists.
  • Monitored patient comfort and safety during dental procedures.
  • Scheduled and confirmed patient appointments.
  • Assisted dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, Type, casts and impressions.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Assisted in chair-side dental procedures by filling cavities and taking impressions.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Answered central telephone system and directed calls accordingly.
  • Managed multiple tasks and met time-sensitive deadlines.

Housekeeper

Pure Perfection
01.2019 - 05.2020
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.

Education

Excel High School Online
Plymouth, MN

Skills

  • Upselling strategies
  • Promotions understanding
  • POS System Operation
  • Returns processing
  • Cash handling proficiency
  • Teamwork
  • Customer Service
  • Store Opening and Closing
  • Cash Register Operation
  • FLUENT IN LANGUAGE
  • Customer Assistance
  • Retail Store Operations
  • Phone Etiquette
  • Money Handling
  • Stocking and Receiving
  • Conflict Resolution
  • Friendly and Helpful
  • Reliable and Responsible
  • Register Opening and Closing
  • Payment Processing
  • Sales and Promotions
  • Repair Cost Estimation
  • Documentation And Reporting
  • Sales floor organization
  • Attention to Detail
  • Safety and Cleanliness Standards
  • Positive Customer Engagement
  • Honest and Dependable
  • Store Organization

Bilingual

Fluent in spanish

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Retail Sales Associate Worker

1800 Radiator/ac
05.2024 - 08.2024

Dental Assistant Student / Receptionist

Cuevas Orthodontist
03.2023 - 02.2024

Housekeeper

Pure Perfection
01.2019 - 05.2020

Excel High School Online

Similar Profiles

CREATE PROFILE
Lena Puente