Lena Rangel
Austin,TX
Summary
Experienced Night Shift Leader goes above and beyond to support team and business objectives. Excellent interpersonal, communication and decision-making skills developed over 8-year background in UT Austin. Focused on helping team members exceed performance targets.
Overview
10
10
years of professional experience
Work History
Night Shift Leader
The University of Texas
Austin, TX
05.2015 - Current
- Directed and supervised the night shift staff, ensuring that all tasks were completed efficiently and accurately.
- Provided feedback to staff regarding performance, job duties and expectations.
- Assessed staffing needs based on workloads and scheduled additional personnel accordingly.
- Monitored productivity levels throughout the night shift, taking corrective actions when needed.
- Investigated customer complaints received after hours promptly.
- Trained employees in proper work procedures and performance strategies to optimize operations.
- Addressed customers' concerns and questions and handled complaints.
- Resolved conflicts among employees, providing appropriate disciplinary action when necessary.
- Tracked employee attendance records, approving time off requests as needed.
Skills
- Training and Mentoring
- Training and Coaching
- Disciplinary Action
- Staff Scheduling
- Performance Evaluations
- Staff Supervision
- Training Experience
- Strong Work Ethic
- Punctual and Dependable
- Line Work
- Teamwork and Coordination
- Good Communication
- Teamwork and Communication
Timeline
Night Shift Leader
The University of Texas
05.2015 - Current
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