Lena Rhyne
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Closing Captain / Temporary Worker
Elections Department
08.2024 - 08.2024
- Worked at Ballot box station for closing night to ensure all ballots were collected
- Ensured box was closed according to required laws and/or regulations
- Greeted and thanked the voters.
Truck Driver, Class A
CRST The Transportation Solution, Inc.
10.2020 - 05.2024
- Truck driver with experience delivering to large multinational customers, and smaller regional businesses
- Also spent time as truck hostler, managing truck and trailer docking at a major paper mill
- Ensured accurate, on time delivery of goods by detailed route mapping, proper handling and storage of goods, and maintaining detailed records of deliveries and pickups
- Provided excellent customer service during numerous customer interactions and maintained a high level of professionalism while representing the company to customers
- Trained several new employees to ensure they adhere to all company and customer policies, safety regulations and DOT Laws
- Maintained the cleanliness and maintenance of the truck, including regular inspections and reporting any issues to the maintenance department
- Experience with tractor-trailers, dry vans, and combination vehicles.
Office Manager
Aragon's Paint and Body
01.2018 - 05.2019
- Responsible for the smooth operations of the car repair and paint business, including customer marketing and support, inventory management, vendor payments, and implementation of office policies to ensure a safe working environment
- Developed and implemented a plan to ensure the company came into full compliance with federal and state laws
- Ran employee payroll and set up a workers compensation program for the company
- Managed all office duties including answering phones, writing estimates, and entering information into the computer system for ordering parts
- Maintained office supplies and equipment for efficient daily operations
- Assisted with repair of vehicles as needed.
Eligibility & Lead Worker
Kings County Human Services
05.2007 - 10.2016
- Held eligibility worker positions of increasing responsibility, including Lead Worker of the Overpayment and Collections department
- Supervised and reviewed the units work, including the onboarding of new employees and training of coworkers
- Created department training on how to review and use periodic income records
- This training improved the process of determining client eligibility for government programs and helped to identify and minimize potential cases of fraud or abuse as well as worker errors
- Interviewed potential clients to determine their eligibility for state, county, and federal programs
- Analyzed financial and eligibility information to determine eligibility for public benefits
- Carried a caseload of up to 80 clients managing their reports and answering questions
- Calculated recovery accounts based on agency or customer errors
- Assisted the hearings officer and attended hearings as needed.
Education
Organizational Leadership
Fresno Pacific University
Fresno, CASocial Sciences
College of The Sequoias
Visalia, CATrades Rotation Program (TRP) - Construction Pre Apprenticeship
ANEW
Tukwila, WACDL A in Truck Driving -
Advanced Career Institute - Visalia
Visalia, CASkills
- Excellent time management and problem-solving skills
- Skilled Worker learns new processes
- Quickly adapts to customer and company needs
- Hardworking, focused, and diligent
- Good with people and problem-solving abilities
- Program knowledge
- Documentation and paperwork
- Effective communication skills
- Telephone Etiquette
- Resource information
- Application Review
- Policy Interpretation
- Social Services
- Verbal Communication
- Interviewing
- Documentation And Reporting
Certification
Commercial Driver's License (CDL), Class A, 10/01/26, N (Tank vehicles), T (Double/triple trailers)
Timeline
Closing Captain / Temporary Worker
Elections Department
08.2024 - 08.2024
Truck Driver, Class A
CRST The Transportation Solution, Inc.
10.2020 - 05.2024
Office Manager
Aragon's Paint and Body
01.2018 - 05.2019
Eligibility & Lead Worker
Kings County Human Services
05.2007 - 10.2016
Organizational Leadership
Fresno Pacific University
Social Sciences
College of The Sequoias
Trades Rotation Program (TRP) - Construction Pre Apprenticeship
ANEW
CDL A in Truck Driving -
Advanced Career Institute - Visalia
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