Lena Richardson
Youngsville,LA
Summary
Customer Service Administrator offering effective communication and well-developed troubleshooting skills honed across 10-year career history. Manages upset customers with precision and poise and defuses high-pressure situations with grace and diplomacy.
Dedicated Customer Service Administrator with background in troubleshooting customer issues and CRM software. Quickly identifies issues and finds most effective solutions. Offering successful career history comprising more than 10 years.
Overview
10
10
years of professional experience
Work History
Property Management (Leasing Consultant)
LYND Company
03.2014 - 05.2018
- Greeted clients, showed apartments, and prepared leases.
- Verified between 10-25 prospects daily for incomes and other information before accepting lease applications .
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
Customer Service Representative
Legal Zoom
01.2013 - 09.2014
- Handled customer inquiries and suggestions pertaining to Building LLC's, Corporations and DBA's.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new Representatives
- Handled Call Audits
- Lead Training team
Customer Service Specialist
AT&T
03.2008 - 06.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Lead Escalation Department for Billing and Customer service, Cancellation and Save team (Keeping Customers from switching carriers.
Education
Seminole Community College
Lake MarySkills
- Clear Communication
- Background Checks
- Background Check Process
- Property Tours and Inspections
- Complaint Resolution
- Customer Order Management
- Community Relations
- Telephone Etiquette
- Information Security
- Data Entry
- Call Management
- Paperwork Processing
Accomplishments
- Achieved "Top 10 award" by resolving customer issues and de escalations with accuracy and efficiency.
- Achieved "Lead" through effectively helping other representatives with handling calls.
- Collaborated with team of 12 in the development of Training team.
Affiliations
- Autism Society Acadiana
- Acadiana Therapeutic Riding Organization
- Our Saviors Church - Community Outreach
- The 705 Club- Social network and community development
Section name
I work with individuals to create sustainable lifestyle changes that support their physical, mental and emotional well- being. We cover the Importance of what food selections are best and their benefits.
- cooking demos and Q and A's makes what we discuss over the weeks come to life.
- Grocery shopping dates and explanations of food labels
- Easy Meal prep
- Food groups and their negative effects
- Easy ways to work out without the gym
Timeline
Property Management (Leasing Consultant)
LYND Company
03.2014 - 05.2018
Customer Service Representative
Legal Zoom
01.2013 - 09.2014
Customer Service Specialist
AT&T
03.2008 - 06.2012
Seminole Community College
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