Lena Roland
West Jefferson,NC
Summary
Focused medical office assistant with advanced knowledge of administrative and clinical procedures. Supports efficient patient flows by keeping rooms ready, charts prepared and problems handled. Skilled in completing in-office tests and routine blood draws. Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Experienced Medical Assistant with extensive knowledge of medical regulations and policies. Offers strong dedication to informed patient care, administrative excellence and confidentiality. Conscientious Healthcare professional offering over 40 years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.
Overview
13
13
years of professional experience
Work History
Back Office Medical Assistant
Compassionate Care
12.2014 - Current
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Ordered prescription refills on behalf of existing office patients.
- Transmitted paperwork between providers and insurance companies to facilitate billing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Implemented care and efficiency improvements to support and enhance office operations.
Unit Cordinator
Glenbridge Rehabilitation
Boone, NC
10.2010 - 03.2013
- Entered data, generated reports, and produced tracking documents.
- Used job-related software to draft and finalize written correspondence and documentation.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Monitored front areas so that questions could be promptly addressed.
Back Office Medical Assistant
Fry Care
Boone, NC
02.2012 - 10.2014
- Helped with phlebotomy work by drawing blood for tests and giving common injections for immunization and treatment.
- Ordered prescription refills on behalf of existing office patients.
- Completed routine in-office laboratory tests such as checking patients' blood glucose or hemoglobin levels after basic finger sticks.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Obtained client medical history, medication information, symptoms, and allergies.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Measured patient pulse oximetry.
Education
Associate of Science - Nursing
Wilkes Community College
Wilkesboro, NCSkills
- Unit coordination
- Community health
Timeline
Back Office Medical Assistant
Compassionate Care
12.2014 - Current
Back Office Medical Assistant
Fry Care
02.2012 - 10.2014
Unit Cordinator
Glenbridge Rehabilitation
10.2010 - 03.2013
Associate of Science - Nursing
Wilkes Community College
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