Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Timeline
Generic

Lena Ross

Lake Charles,LA

Summary

Experienced Assistant Property Manager adept at supporting property operations to ensure tenant satisfaction and property integrity. Proficient in leasing, maintenance coordination, and vendor management. Strong communicator skilled in fostering positive tenant relationships and maintaining compliance with regulations. Bringing several years of related experience combined with results-focused and quality-driven approach.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Assistant Property Manager

ITEX Property Management
Lake Charles, LA
06.2021 - Current
  • Assists property manager in overseeing daily operations.
  • Assists property manager in overseeing daily operations of residential.
  • Conducts regular property inspections to ensure compliance with safety regulations and identify maintenance needs.
  • Prepares lease agreements, renewals, and move-in/move-out documentation accurately and efficiently.
  • Manages rent collection process, ensuring timely payments from tenants and addressing any delinquencies.
  • Maintains accurate records of all financial transactions, including rent payments, security deposits, and expenses.
  • Performs regular market research to stay updated on rental rates in the area and make pricing recommendations accordingly.

Office Manager/Executive Assistant

Sold On El Paso! Real Estate Team
El Paso, TX
02.2017 - 06.2021
  • Performs regular market research to stay updated on rental rates in the area and make pricing recommendations accordingly.
  • Provided administrative support to management team including preparing reports and presentations.
  • Maintained a database system with client information and set up drip campaigns to assist in client retention.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Assisted supervisor in tracking and evaluating processes, programs, and standards to ensure we were up to date and compliant with local and state regulations and the current real estate market.
  • Created a monthly marketing and social media calendar to include database email campaigns, blog posts, and social media posts for Facebook, Instagram, LinkedIn, Google, and YouTube.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.

Operations Manager/Office Manager

Candice Skinner Real Estate
Leesville , LA
10.2012 - 12.2015
  • Directed operations staff by providing guidance, training, and support in order to meet company objectives.
  • Handled accounts receivables, supplies, and coordinated with the company accountant for budgets, taxes, and payroll.
  • Processed and audited all new listings, pending, and sales files for correctness to keep them in line with all local, state, and federal regulations.
  • Oversaw multiple staff members and Realtors in their day-to-day operations and functions, including training and mentoring.
  • Responsible for all marketing, including event planning, social media marketing, and coordinating with local organizations and boards to ensure that we were meeting the required regulations.
  • Assisted in writing training and procedural manuals, planned, and conducted sales meetings.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.

Education

UACCH
Hope, AR

Real Estate

Real Estate School & More
Alexandria LA

Skills

  • Business processes and procedures
  • Application process proficiency
  • Records Management
  • Property Maintenance
  • Tenant conflict resolution
  • Vacant unit monitoring
  • Property tours and inspections
  • Tenant issue resolution
  • Payment Collection
  • Housing regulations
  • Telephone and email etiquette
  • Security deposit refunds
  • Onsite tours
  • Lease administration
  • Policy Enforcement
  • Real estate knowledge
  • Property Inspections
  • Leasing and sales
  • Marketing and Advertising
  • Eviction coordination
  • Showing and leasing of units
  • Database Management
  • Training and mentoring
  • Digital Marketing

Affiliations

  • Avid Solo Hiker
  • Reading
  • Listening to Music

Accomplishments

  • "Who Dat" Award This award goes to the employee/agent that gave above and beyond the normal scope of service. This award is a peer award and was voted on by the employees and Realtors at the company. As a 2-year recipient of this award it shows a willingness to give excellent customer service to not just clients but also co-workers.

Certification

  • Previously held a Louisiana Real Estate License

Timeline

Assistant Property Manager

ITEX Property Management
06.2021 - Current

Office Manager/Executive Assistant

Sold On El Paso! Real Estate Team
02.2017 - 06.2021

Operations Manager/Office Manager

Candice Skinner Real Estate
10.2012 - 12.2015

UACCH

Real Estate

Real Estate School & More

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Lena Ross