Lena Ryan
Camas,WA
Summary
Passionate and attentive child care worker with over 3 years of experience searching for a full-time position providing care for infants, toddlers, and preschool-aged children. Skilled in child development and creating a safe, nurturing, and educational environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Cashier
New Seasons Market
Tualatin, OR
05.2017 - 04.2020
- Provided friendly service and assistance to customers, promote customer loyalty, satisfaction and sales.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Replenished sales floor impulse merchandise and organized shelves, racks and bins for optimal appearance.
- Mentored new team members on sales software system operation.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Front Desk Agent
Homewood Suites by Hilton Vancouver
Vancouver, WA
03.2015 - 12.2016
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Used internal software to process reservations, check-ins and check-outs.
- Carefully handle credit/debit card and cash payments upon check in.
- Answered customer telephone calls promptly and appropriately handled needs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Communicate with co-workers and guests professionally.
Guest Service Representative
Embassy Suites
Portland, OR
11.2014 - 03.2015
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Promptly check guests in and out of hotel, inputting and retrieving information from computer.
- Clarify and resolve guest challenges questions and concerns throughout their stay.
- Use point-of-sale system, process credit and debit cards, and handle gift shop transactions.
- Receive and relay messages to guests.
Barista
Starbucks
Vancouver, WA
06.2012 - 12.2014
- Enthusiastically acknowledge and welcome customers.
- Ring up orders and cautiously deal with money sales.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Take, prepare, and deliver pastries such as bagels, muffins and breakfast sandwiches.
- Perform closing shift routines and store tasks.
- Consistently stock supplies and stock from back room.
Infant Teacher
SWCCC
Vancouver, Washington
12.2011 - 06.2012
- Developed engaging lesson plans for infants that promote early learning.
- Fostered a nurturing environment to support social and emotional growth.
- Implemented daily activities that encourage sensory and motor skill development.
- Ensured a safe and hygienic classroom by following health and safety guidelines.
- Collaborated with parents to discuss children's needs and development strategies.
- Sanitized toys, equipment, supplies and surfaces regularly.
Teacher's Assistant
Learning Avenues Child Care Center
Vancouver, Washington
06.2009 - 12.2009
- Supervised children and participated with children in activities.
- Maintained a clean, organized, and welcoming classroom environment for students.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Supervised children during playtime to ensure safety and promote social skills.
Education
High School Diploma -
Fort Vancouver High School
Vancouver, WASkills
- Genuinely passionate about providing excellent care for little ones
- Continuous responsibility, reliability, and dedication
- Develop and maintain positive relationships with children and families
- Extremely hard working, patient, understanding and compassionate
- Highly experienced and knowledgeable in early child development
- Quick and steady learner, always feel very comfortable and joyous in child care environments
Certification
I have completed previous food handling and Infant, Child, and Adult CPR/First Aid courses with American Red Cross however I would need to update those.
Timeline
Cashier
New Seasons Market
05.2017 - 04.2020
Front Desk Agent
Homewood Suites by Hilton Vancouver
03.2015 - 12.2016
Guest Service Representative
Embassy Suites
11.2014 - 03.2015
Barista
Starbucks
06.2012 - 12.2014
Infant Teacher
SWCCC
12.2011 - 06.2012
Teacher's Assistant
Learning Avenues Child Care Center
06.2009 - 12.2009
High School Diploma -
Fort Vancouver High School