Lena Searcy
Kenedy
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
5
5
years of professional experience
Work History
Patient Support Advocate
CCS Medical
03.2024 - 01.2025
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Delivered friendly service and offered expert support in every interaction.
- Established trusting relationships with clients by maintaining open lines of communication throughout the entire representation process.
- Assisted Patients with placing orders for Medical Supplies.
- Advised Patients of what documents would be needed for the Medical Supplies they are requesting.
- Collected payment from Patient for Balance on the account or if they had a copay or deductible that needed to paid at that time.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Call Center Represenative
MCI Careers
02.2023 - 05.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Assembly Technician
Vision Works
04.2022 - 12.2022
- Performed assembly of products according to specifications and instructions.
- Assembled and aligned parts and fixtures using hand and power tools.
- Kept work areas organized, tidy, and clean for maximum productivity.
- Reassembled and adjusted components to meet required specifications.
- Maintained open lines of communication with supervisors regarding potential issues or concerns impacting the efficiency of assembly processes.
Machine Operator
Manpower at Cat
10.2021 - 01.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Operated various types of machinery, contributing to the successful completion of diverse projects.
- Set up and ran machinery to produce exceptional products for industrial needs.
Fork Lift Operator
DHL Supply Chain
06.2020 - 04.2021
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
- Improved warehouse efficiency by skillfully operating forklifts to move, locate, and stack materials.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
Education
High School Diploma -
Lakewood Ranch
Lakewood Ranch, FLSkills
- Microsoft Word
- RF Scanner
- Windows Proficiency
- Document review
- Customer service
- Active listening
- Critical thinking
- Data entry
- HIPAA compliance
- Patient confidentiality
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Patient Support Advocate
CCS Medical
03.2024 - 01.2025
Call Center Represenative
MCI Careers
02.2023 - 05.2023
Assembly Technician
Vision Works
04.2022 - 12.2022
Machine Operator
Manpower at Cat
10.2021 - 01.2022
Fork Lift Operator
DHL Supply Chain
06.2020 - 04.2021
High School Diploma -
Lakewood Ranch
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