Lena Shabaneh
Hilliard
Summary
Detail-oriented Administrative Assistant with extensive customer service experience and a track record of creating positive first impressions. Proficient in front-desk operations, professional phone communication, scheduling, and document management. Recognized for reliability and adaptability while delivering high-quality service to clients and visitors. Committed to leveraging strong organizational skills and a team-oriented approach to enhance operational efficiency.
Overview
5
5
years of professional experience
Work History
Server/Cashier Team Lead
Burgerim
Hilliard
04.2020 - 04.2025
- Created welcoming, positive experiences for customers in fast-paced environments.
- Handled cash, credit card, and POS transactions with accuracy and efficiency.
- Communicated effectively with customers, management, and team members to ensure operational continuity.
- Trained new staff on procedures and customer service standards to enhance team performance.
- Managed multiple tasks simultaneously while ensuring accuracy and professionalism.
Lifeguard
The Ymca
Hilliard
10.2021 - 05.2022
- Ensured safety and positive experiences through effective communication with members, guests, and team staff.
- Enforced safety procedures while demonstrating leadership and accountability.
- Completed CPR/AED training to respond professionally in high-pressure situations.
- Collaborated with team members to maintain cleanliness and organization of facility.
Education
Associate of Science - Business Entrepreneurship
Columbus State Community College
Columbus, Ohio, OH12-2025
Skills
Administrative and office skills
- Front desk operations
- Professional phone etiquette
- Scheduling and calendar management
- Document filing and recordkeeping
- Travel coordination
- Office supply management
- Data entry
- Point of sale and cash handling
- Attention to detail
- Visitor greeting and hospitality
- Team collaboration
- Time management
- Ethical reliability
- Creative problem solving
- Leadership and mentoring
Languages
English
Native/ Bilingual
Arabic
Full Professional
Timeline
Lifeguard
The Ymca
10.2021 - 05.2022
Server/Cashier Team Lead
Burgerim
04.2020 - 04.2025
Associate of Science - Business Entrepreneurship
Columbus State Community College