Lena Shumski
Williston,VT
Summary
With over a decade of experience in customer service roles, notably at Panera Bread, I excel in fast-paced environments, enhancing customer engagement, and training new hires. My proficiency in cash handling and commitment to detail have significantly contributed to workplace efficiency. Skilled in both complex problem-solving and maintaining courteous interactions, I consistently deliver exceptional service.
Overview
13
13
years of professional experience
Work History
Associate
Panera Bread
02.2015 - Current
I have been with Panera for nearly 10 years. I do a multitude of things there, such as register and helping customers, barista, answering phone calls, and training new employees. I have a lot of experience in a fast paced environment, and helping people.
Opening Manager
McDonalds
06.2012 - 03.2015
I opened the restaurant, counted the drawers, made sure everything was stocked, prepped and ready to go. Started coffees, waited on customers, little of everything!
Education
Psychology
CCV
Burlington, VTHigh School Diploma -
Colchester High School
Laker Lane, Colchester VT 0544606-2008
Skills
- Customer service
- Attention to detail
- Cash handling
- Customer engagement
- Complex Problem-solving
- Courteous and professional
- Customer interaction
- New hire training
Timeline
Associate
Panera Bread
02.2015 - Current
Opening Manager
McDonalds
06.2012 - 03.2015
Psychology
CCV
High School Diploma -
Colchester High School
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