Lena Smith
Phoenix,US
Summary
Talent and HR Professional with 13 years of extensive expertise in recruiting and team management, leading global teams and enhancing hiring processes. Skilled in ATS implementation, DEI program management, and executive recruitment, driving data-driven decisions and optimizing recruitment workflows. Proven track record in improving time-to-fill rates and building robust talent pipelines, passionate about creating a positive candidate experience and fostering team growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
RECRUITING MANAGER
Parker and Sons
03.2023 - Current
- Manage a remote recruiting team of 7 and lead all recruiting efforts for the company.
- Manage our Indeed partnership, Glassdoor, and all other recruiting tools for the team
- Lead DEI initiatives for the company and incorporate that into recruiting and retention
- Manage talent operations, process improvement, and training.
- Partner with key stakeholders, hiring managers, and HR on strategy, headcount budget and staffing
- Manage onboarding process of new hire employees, retention, and talent management for a company of 1000+ employees.
- Hire 50+ roles monthly, successfully hiring 650 candidates in 2023. This includes executive level positions, non-exempt positions, and high level technical positions (amongst others)
- Collaborate with operations and marketing for recruiting efficiencies and candidate experience using data analytics
- Oversee job postings, offer letters, and executive position requisitions.
- Implemented data-driven strategies to enhance recruiting processes, leading to successful hiring
- Partner with marketing and operations teams to streamline recruitment marketing and improve candidate experience.
- Developed and managed Excel-based tracking systems for recruiting metrics, optimizing data-driven decision-making
- Created recruiter score cards to better track metrics and KPI’s
- Strategized with parent company to enhance national recruitment efforts, driving impactful changes across multiple locations.
DIRECTOR OF TALENT ACQUISITION
Ushur, Inc.
01.2022 - 03.2023
- Led a global recruiting team of 7, enhancing hiring processes and candidate experience
- Recruited technical, sales, and operation positions for a growing SAAS, AI company
- Managed DEI initiatives and incorporated that into recruiting and retention for departments
- Created and implemented a new recruiting and hiring process for the company
- Managed onboarding of new employees to ensure a smooth transition into a new role
- Managed communication and reporting between recruiting and executive teams
- Tracked and analyzed recruiting metrics to ensure successful hires Implemented a new ATS system, Lever. Conducted ongoing training for recruiting and hiring managers
- Spearheaded recruiting metrics and KPI tracking, ensuring data-driven hiring decisions and optimizing recruitment processes.
- Designed and implemented a comprehensive candidate experience strategy, enhancing interview, offer, and onboarding processes.
- Led ATS system implementation project, streamlining recruitment workflows and improving time-to-fill rates by 40%.
- Developed and executed early career and university recruiting programs, boosting internship hiring and talent pipeline.
RECRUITING MANAGER
Slack, Inc.
04.2021 - 01.2022
- Led and mentored a global team of 13 recruiters, sourcers, and coordinators
- Managed DEI initiatives and incorporated that into recruiting and retention for departments
- Built and streamlined recruiting processes for Product, Design, Engineering, and Sales teams, filling 80 roles
- Streamlined recruiting workflows, resulting in enhanced efficiency and reduced time-to-hire for 80 key roles across multiple departments.
- Partnered with stakeholders to align recruitment strategies, ensuring seamless integration and achieving high team performance.
- Successfully managed agency partnerships and contract negotiations, leading to 38 hires in challenging sales and PDE roles in Q3.
- Conducted regular team meetings and 1:1 sessions to provide performance coaching, fostering individual and team growth. Initiated and launched recruiting processes for new projects, building robust talent pipelines for Slack's PDE and Sales teams.
- Optimized recruiting metrics and KPIs, improving time-to-hire and quality-of-hire metrics through data-driven strategies
HEAD OF RECRUITING AND DEI CHAIRPERSON
Nexa Holdings
02.2020 - 04.2021
- Lead and manage the recruiting process and a team of 3 recruiters for a high-volume Call Center
- Lead recruiting department, enhancing strategies and onboarding processes
- Managed the onboarding process for all new hires
- Created and implemented a new recruiting strategy and also a remote hiring process at the bring of the pandemic
- Success in filling 60+ roles monthly which included high volume call center positions, all corporate and sales roles.
- Collaborate with operations and marketing for recruiting efficiencies and candidate experience
- Oversee job postings, offer letters, and executive position requisitions
- Implemented data-driven strategies to enhance recruiting processes,
- Optimized recruiting metrics and KPIs, driving data-informed decisions and measurable improvements in hiring processes
- Managed communication and reporting between recruiting and executive teams
- Implemented a new ATS system, Jazz HR after having no ATS
- Conducted ongoing training for recruiting and hiring managers
- Designed and implemented a comprehensive candidate experience strategy, enhancing interview, offer, and onboarding processes
- Developed the recruiting team and hiring process for the entire company (Nexa, Alert and MLT)
- Partner with workforce to project labor needs on a monthly basis
NATIONAL TALENT ACQUISITION LEAD
Cadence Education
05.2019 - 03.2020
- Lead and manage a team of 4 recruiters, both locally and remotely
- Recruited for all corporate positions, education, and operational positions
- Created and enhanced our corporate recruiting process
- Manage all onboarding for our corporate office and train new staff members
- Created a new training program and continue to train our junior recruiters on processes and the new ATS
- Manage the contracts and relationships with all staffing agencies
- Implement recruiting metrics and goals for the recruiting team and based on location
- Managed our Indeed partnership and social channels for recruiting resources
- Managed our ATS and also led implementation efforts from Paycore to ICIMS
- Work with Acquisitions and mergers to develop their recruiting process and implementations
OPERATIONS AND CORPORATE RECRUITER
thredUP
04.2018 - 05.2019
- Full Cycle Recruiter for both leadership and corporate positions
- Hourly positions could be up to 30-40 hires per month
- Created and enhanced our recruiting process which was then adopted by other locations
- Helped launch our new location in Phoenix and continued to build our start up facility
- Partner directly with hiring managers on employee relations and hiring needs
- Complete all onboarding paperwork for new employees including: Upload all I-9 Documents, complete e-verify and submit all forms of ID
- Local outreach in the Phoenix area to partner with local job connection and employment agencies
LEAD RECRUITER
Fanatics, Inc.
04.2017 - 04.2018
- Full Cycle recruiter for local and corporate positions (both exempt and non-exempt) across multiple networks
- Managed a team of 6 recruiters
- Recruited and hired all full-time employees: 600 employees for 2017 between September and December Hired and filled 30+ requisitions successfully in 2017
- Conducted sourcing, interviews, scheduling on site interviews or hiring events and making and creating offer letters
- Developed the recruiting strategies and processes for Las Vegas and was part of the launch for our new site
- Partner with local community groups, workforce development agencies, or local community colleges to leverage grassroots sourcing channels to develop talent communities to fill positions
- Ensure all Full-time and Seasonal Associates complete the entire hiring process
- This includes: onboarding paperwork, scheduling new hire orientations, background checks and drug screens
- Partner with the entire operations team and hiring managers to ensure all hiring needs are met and retain top talent
- Ensure accuracy of candidate pool information through monitoring NHO attendance, tracking candidates, and projected labor planning needs
RECRUITING AND OUTREACH MANAGER
Year Up
01.2016 - 04.2017
ADMISSIONS MANAGER
Keiser University
10.2014 - 01.2016
DIVISION ONE TRACK AND FIELD COACH
12.2011 - 10.2014
Education
MASTER OF SCIENCE - ORGANIZATIONAL LEADERSHIP
Walden University
BACHELOR OF ARTS - BROADCAST JOURNALISM
The Pennsylvania State University
Skills
- Domestic and Global Recruiting Leadership
- Technical, Sales, G&A, Industrial, Educational Recruitment
- Executive Recruitment
- ATS Implementation
- DEI Program Management
- Data Management
- Workforce Planning
- Onboarding
- Lever, ICIMS, Salesforce, Paylocity, JazzHR, Workable, Greenhouse, UltiPro/UKG, Taleo, Workday, GEM
Certification
- Senior Professional in Human Resources (SPHR) - HR Certification Institute - In process
- DEI Certification - in process
Timeline
RECRUITING MANAGER
Parker and Sons
03.2023 - Current
DIRECTOR OF TALENT ACQUISITION
Ushur, Inc.
01.2022 - 03.2023
RECRUITING MANAGER
Slack, Inc.
04.2021 - 01.2022
HEAD OF RECRUITING AND DEI CHAIRPERSON
Nexa Holdings
02.2020 - 04.2021
NATIONAL TALENT ACQUISITION LEAD
Cadence Education
05.2019 - 03.2020
OPERATIONS AND CORPORATE RECRUITER
thredUP
04.2018 - 05.2019
LEAD RECRUITER
Fanatics, Inc.
04.2017 - 04.2018
RECRUITING AND OUTREACH MANAGER
Year Up
01.2016 - 04.2017
ADMISSIONS MANAGER
Keiser University
10.2014 - 01.2016
DIVISION ONE TRACK AND FIELD COACH
12.2011 - 10.2014
BACHELOR OF ARTS - BROADCAST JOURNALISM
The Pennsylvania State University
- Senior Professional in Human Resources (SPHR) - HR Certification Institute - In process
- DEI Certification - in process
MASTER OF SCIENCE - ORGANIZATIONAL LEADERSHIP
Walden University
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