Lena Smith
Somerville,NJ
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Fine Jewelry Clerical
Bloomingdale's
Bridgewater, NJ
02.2023 - Current
- Assisted customers with selecting appropriate pieces for their individual needs, budgets, styles.
- Managed the daily operations of a fine jewelry store, including sales and customer service.
- Implemented quality control measures to uphold company standards.
- Resolved customer complaints quickly and efficiently while maintaining a professional demeanor.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed routine maintenance and repair.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked with cross-functional teams to achieve goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Operations Assistant
Bloomingdale's
Bridgewater, NJ
02.2014 - 02.2023
- Helped senior staff carry out daily facility operations, set schedules and meet customer requirements.
- Scheduled and coordinated meetings, enhancing team collaboration.
- Identified areas for improvement within the organization's operations process.
- Organized and filed important company documents, spreadsheets and reports.
- Maintained positive working relationship with fellow staff and management.
- Responded to client queries and maintained strong relationships with vendors.
- Provided assistance in troubleshooting any technical issues that arose during daily operations.
- Assisted with training of new employees, offering constructive feedback on completion of job tasks.
Education
Bachelor of Science - Legal Studies
Purdue University
West Lafayette, IN10-2024
Skills
- Team building
- Self motivation
- Multitasking
- Negotiation and conflict resolution
- Relationship building
- Professional and courteous
- Communication skills
- Adaptability and flexibility
Affiliations
- Full-time working mom of two young children ages 11 and 6.
- Co-lead of company's Colleague Resource Group.
References
References available upon request.
Timeline
Fine Jewelry Clerical
Bloomingdale's
02.2023 - Current
Operations Assistant
Bloomingdale's
02.2014 - 02.2023
Bachelor of Science - Legal Studies
Purdue University