Lena Starks
Concord,CA
Summary
Highly motivated administrative professional with over 15 years of experience in customer service and as an administrative office assistant. Seeking a role where extensive skills and experience can contribute to organizational success. Proficient in Microsoft 365 Office Suite, Page Manager, QuickBooks, DOS, Lotus Notes, Primavera, MyAccess, Salesforce, Google Suite, Google Meet, Zoom, and Microsoft Teams Meetings. Moderate expertise in Ncourt, Ecourt, online eDelivery, CLETS, CJIS, EJIS, JURIS, ONBASE, UNITY, and DMV data systems. Strong interpersonal and organizational abilities coupled with exceptional multitasking skills enable excellence in high-pressure environments. Recognized for meticulous attention to detail, self-sufficiency, proactive leadership, teamwork, and accounting knowledge. Additionally, possesses talent for writing and designing spreadsheets while excelling at reformatting reports.
Overview
16
16
years of professional experience
Work History
Executive Assistant
Sentience Psychotherapy LLC
01.2023 - Current
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Assisted in the development of company policies and procedures, contributing to a more organized work environment.
- Facilitated training and onboarding for incoming office staff.
- Maintained Processing & researching the Credential and contracting procedures.
- Handled confidential and sensitive information with discretion and tact.
- Enhanced executive productivity by managing email correspondence and prioritizing critical issues.
Court Processing Specialist III/ Criminal and Traffic Division
Marin Superior Court of California
03.2021 - 01.2023
- Process orders for transportation release/remote hearings, medical treatment, medical/mental health diversion reports, amended complaints, orders of victim restitution, and misdemeanor/felony warrants of arrest.
- Send transfer requests to DA's Attorney's Correctional facilities and other courts.
- Complete data entry for motions that need to be filed in court regularly and daily using systems such as Ncourt, eCourt, eDelivery, CLETS, CJIS, EJIS, JURIS, ONBASE, UNITY, and DMV to ensure documents are filed, mailed, or emailed as needed. Ensure everything is on the court calendar and accounted for.
- Process and monitor routine court documents and assist with the completion of motions for clients by sending documents to court clerks, judges, attorneys, and other legal entities and websites.
Frontline Partner /Coordinator
Open Door Legal
01.2019 - 01.2021
- Serve as the initial point of contact for clients, visitors, and staff, both in person and over the phone, greeting everyone daily with the appropriate professionalism.
- Drafted and generated routine communications, coordinating the production and distribution of documents such as presentations, handouts, conference booklets, seminar materials, brochures, and front door displays.
- Scheduled appointments for clients with our 20 attorneys and all staff, resolving any scheduling conflicts to ensure compliance was followed with ODL policies. Processed and monitored routine court documents and assisted clients with the completion of motions, including dispatching documents to court clerks, judges, attorneys, and other legal entities or websites. Collected and handled payments, checks, key exchanges, and managed all incoming and outgoing third-party requests from various sources.
Quality Control Administrative
Hensel Phelps Construction
01.2018 - 01.2019
- Quality control, data entry, and various clerical tasks are performed daily. This includes contacting vendors and coordinating projects with all contractors involved in the job, as well as supporting the Administrative Team with payroll and other clerical duties within the office.
Analyst I, Administrative III, Administrative Assistant II, Administrative Assistant Intern
UCSF Medical Center at Mutiple Campus's
01.2010 - 01.2018
- Regularly input CVs into the new computer system named "My Access Advance System" for all UCSF employees.
- Answer phones, take messages, follow up on client calls, and document these interactions. Enter personal data into the "My Access" data program, create online surveys, and generate Excel comparison spreadsheets.
- Schedule appointments, register clients for classes, organize meetings, and coordinate special events.
- Type and edit documents daily, and provide support with various administrative office tasks.
PBX Operator (Temporary) On Call Position
CPMC Sutter Health Medical
01.2015 - 01.2017
- Operated a multi-line phone system, welcoming and guiding clients and visitors.
- Responded to radio and all hospital mandated alert code calls, while concurrently inputting data into the computer as needed. Supported the team with sepsis alert calls, fire alarms, code blue situations, timekeeping, file management, and document revision.
- Enhanced communication between departments by promptly transferring calls and providing accurate information. Responded to customer inquiries with patience and positivity to establish excellent first impression. Maintained a high level of professionalism while assisting callers in various situations, including emergencies and complaints.
- Coordinated scheduling for appointments and special events; Kept the office orderly and prepared conference rooms prior to meetings.
- Trained and mentored new PBX operations employees.
Administrative Assistant Fellowship (Intern)
San Francisco Superior Court
01.2009 - 01.2010
- Entered ongoing data into Excel spread sheet daily; appointed and established daily calendar for court interpreters
- Coordinated and solved problems under pressure with quick thinking
- Educated team about on-going work ethic to keep proper communication
- Filed, photocopied, answered phones and took messages in a professional manner.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Education
Associate of Science - Criminal Administration of Justice
City College -San Francisco
San Francisco, CASkills
- Standard Operating Procedures
- Operational Excellence
- Document Review
- Workflow Optimization
- Customer Service
- Microsoft Excel
- Quality Control
- Information Verification
- Spreadsheet Management
- Skilled in Several Database systems
- Multitasking Abilities
- Effective Communication
- Adaptability and Flexibility
- Microsoft Office
- Data Entry
- Attention to Detail
Timeline
Executive Assistant
Sentience Psychotherapy LLC
01.2023 - Current
Court Processing Specialist III/ Criminal and Traffic Division
Marin Superior Court of California
03.2021 - 01.2023
Frontline Partner /Coordinator
Open Door Legal
01.2019 - 01.2021
Quality Control Administrative
Hensel Phelps Construction
01.2018 - 01.2019
PBX Operator (Temporary) On Call Position
CPMC Sutter Health Medical
01.2015 - 01.2017
Analyst I, Administrative III, Administrative Assistant II, Administrative Assistant Intern
UCSF Medical Center at Mutiple Campus's
01.2010 - 01.2018
Administrative Assistant Fellowship (Intern)
San Francisco Superior Court
01.2009 - 01.2010
Associate of Science - Criminal Administration of Justice
City College -San Francisco
Education & Certifications
- City College of San Francisco, San Francisco, CA, A.S., Administrative of Justices, Legal Administration Certified, Medical Administrative Certified, Construction Administrative Certified, Community Outreach Internship Program
- Jewish Vocational Services/UCSF, San Francisco, CA, Community Outreach Internship Program
Education & Certifications
- City College of San Francisco, San Francisco, CA, A.S., Administrative of Justices, Legal Administration Certified, Medical Administrative Certified, Construction Administrative Certified, Community Outreach Internship Program
- Jewish Vocational Services/UCSF, San Francisco, CA, Community Outreach Internship Program
References
References available upon request.
Education & Certifications
- City College of San Francisco, San Francisco, CA, A.S., Administrative of Justices, Legal Administration Certified, Medical Administrative Certified, Construction Administrative Certified, Community Outreach Internship Program
- Jewish Vocational Services/UCSF, San Francisco, CA, Community Outreach Internship Program
References
References available upon request.
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