Lena Strange

• Act as a team leader by guiding junior agents and resolving escalated issues.
• Monitor team performance and ensuring adherence to company policies and standards.
• Provid mentorship and on-the-job training to enhance team skills.
• Managing day-to-day operations, including tracking workflows and productivity.
• Streamlining processes for improved efficiency and customer satisfaction.
• Handling high-profile or complex customer cases with professionalism and expertise.
• Maintaining accurate records of team activities, customer interactions, and resolved issues.
• Assisting in the development and implementation of policies and guidelines.

Schedule and coordinate meetings, appointments, and conferences for the executive, ensuring efficient time management and conflict resolution.

• Answer and direct phone calls, manage email correspondence, and draft letters and memos on behalf of the executive.
• Manage office supplies, coordinate office maintenance, and handle various administrative tasks to ensure smooth office operations.
• Maintain discretion when handling sensitive information, ensuring confidentiality and trust.
• Schedule and coordinate meetings, appointments, and conferences for the executive, ensuring efficient time management and conflict resolution.
• Supported office operations by managing schedules, handling correspondence, and coordinating meetings.
• Assisted in the preparation of reports, presentations, and other documents.
• Provided excellent customer service by answering phone calls and directing inquiries appropriately.
• Maintained office supplies and coordinated maintenance tasks.