Lena Strickland
San Diego
Summary
Efficient and detail-oriented Customer service representative with over 10+ years of providing a great customer service experience to customers over the phone and face to face.
Overview
10
10
years of professional experience
Work History
Account service's representa0ve(Data entry
Charles Schwab
San Diego, CA
02.2022 - 03.2023
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Worked remotely in a quiet setting
- Created and maintained data entry logs to track data entry activities.
- Responded in a timely manner to team chats
Lead transfer agent
Next Gen Leads
San Diego, CA
10.2018 - 11.2021
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- High-volume inbound calls from clients looking for health insurance quotes
- Placed outbound calls to clients to follow-up regarding health insurance quotes
- Transferring clients to an expert licensed insurance agent
- Worked remotely in a quiet setting
- Responded in a timely manner in team chats
Customer service representative
Spectrum
San Diego, CA
06.2017 - 11.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer service representative
Agero
San Diego, CA
06.2015 - 02.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Paid close attention to customers directions on finding location
- Accurately confirmed customers insurance coverage
- High-volume inbound calls
Cashier
Jack In the Box
Chula Vista, CA
05.2015 - 06.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Sales Associate
Burlington Coat Factory
San Diego, CA
10.2014 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Macy's
San Diego, Ca
04.2014 - 07.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
SERVICE SPECIALIST
JCPenney
National City, CA
11.2013 - 01.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
CASHIER/ CAST MEMBER
CHUCK E. CHEESE
National City, CA
10.2012 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
ECC
San Diego, Ca05.2015
Skills
- Word Processing
- Document Processing
- Professional and Mature
- Proofreading
- Maintains Confidentiality
- Data Accuracy
- Meticulous Attention to Detail
- Data Entry
- Independent Worker
- Spreadsheet Management
- Administrative Support
- Technical Support
Education And Training
- CORE COMPETENCIES
- Reading Comprehension
- Speaking
- Writing
- Active Learning
- Active Listening
- Service Orientation
- Instructing
- Persuasion
- Negotiation
- Coordination
- Critical Thinking
- PROFESSIONAL EXPERIENCE
- Account service's representa0ve(Data entry
- Charles Schwab
- (02/2022-03/2023)
- Account opening
- Account closing
- Process advisor transac0ons
- Account maintenance
- Paperwork valida0on
- Lead transfer agent
- Next Gen Leads
- (10/2018-11/2021)
- Answering incoming calls
- Making outgoing calls
- Transferring leads
- Meeting quota
- Certificate - High School diploma Program
- ECC (EDUATIONAL CULTURAL COMPLEX)Customer service representative
- Spectrum
- (06/2017-11/2017)
- Answering phones
- Troubleshooting equipment
- Taking payments
- Sales
- Customer service representative
- Agero
- (06/2015-02/2017)
- Dispatching roadside assistance
- Ensuring customers are in a safe location
- Verifying roadside coverage
- Customer complaints
- Resending receipts
- Cancelling services
- Cashier
- Jack In the Box
- (05/2015-06/2015)
- Cash handling
- Order taking
- Food preparation
- Ensuring a clean and safe work environment
- Drive thru
- Re-stocking condiments
- Sales Associate
- Burlington Coat Factory
- (10/2014-03/2015)
- Cash register
- Assist customers
- Maintain product presentation
- Replenish products
- Adjusts to customer flow
- SALES ASSOCIATE
- Macy's
- (04/2014-07/2014)
- SERVICE SPECIALIST
- JCPenney
- (11/2013-01/2014)
- CASHIER/ CAST MEMBER
- CHUCK E. CHEESE
- (10/2012-01/2013)
- Hosting
- Maintain cleanliness of front area of restaurant.
- Assisting in providing a safe, fun, and clean environment for all guests.
- TOOLS & TECHNOLOGY
- Microsoft Office
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
- Accurate Typing: 65-70 WPM
References
John Price, (619)370-0349 Thomas Grant, (858)610-5871 Aneesah Webster, (619)888-9945 Amber Bolar, (760)443-9684
Timeline
Account service's representa0ve(Data entry
Charles Schwab
02.2022 - 03.2023
Lead transfer agent
Next Gen Leads
10.2018 - 11.2021
Customer service representative
Spectrum
06.2017 - 11.2017
Customer service representative
Agero
06.2015 - 02.2017
Cashier
Jack In the Box
05.2015 - 06.2015
Sales Associate
Burlington Coat Factory
10.2014 - 03.2015
Sales Associate
Macy's
04.2014 - 07.2014
SERVICE SPECIALIST
JCPenney
11.2013 - 01.2014
CASHIER/ CAST MEMBER
CHUCK E. CHEESE
10.2012 - 01.2013
High School Diploma -
ECC