Lena Strickland
San Diego
Summary
Efficient and detail-oriented Customer service representative with over 10+ years of providing a great customer service experience to customers over the phone and face to face.
Overview
10
10
years of professional experience
Work History
Account service's representa0ve(Data entry
Charles Schwab
02.2022 - 03.2023
- Completed data entry tasks with accuracy and efficiency.
- Organized, sorted, and checked input data against original documents.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Worked remotely in a quiet setting
- Created and maintained data entry logs to track data entry activities.
- Responded in a timely manner to team chats
Lead transfer agent
Next Gen Leads
10.2018 - 11.2021
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- High-volume inbound calls from clients looking for health insurance quotes
- Placed outbound calls to clients to follow-up regarding health insurance quotes
- Transferring clients to an expert licensed insurance agent
- Worked remotely in a quiet setting
- Responded in a timely manner in team chats
Customer service representative
Spectrum
06.2017 - 11.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Customer service representative
Agero
06.2015 - 02.2017
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Paid close attention to customers directions on finding location
- Accurately confirmed customers insurance coverage
- High-volume inbound calls
Cashier
Jack In the Box
05.2015 - 06.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
Sales Associate
Burlington Coat Factory
10.2014 - 03.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Sales Associate
Macy's
04.2014 - 07.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
SERVICE SPECIALIST
JCPenney
11.2013 - 01.2014
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
CASHIER/ CAST MEMBER
CHUCK E. CHEESE
10.2012 - 01.2013
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
ECC
San Diego, Ca05.2015
Skills
- Word Processing
- Document Processing
- Professional and Mature
- Proofreading
- Maintains Confidentiality
- Data Accuracy
- Meticulous Attention to Detail
- Data Entry
- Independent Worker
- Spreadsheet Management
- Administrative Support
- Technical Support
Education And Training
- CORE COMPETENCIES
- Reading Comprehension
- Speaking
- Writing
- Active Learning
- Active Listening
- Service Orientation
- Instructing
- Persuasion
- Negotiation
- Coordination
- Critical Thinking
- PROFESSIONAL EXPERIENCE
- Account service's representa0ve(Data entry
- Charles Schwab
- (02/2022-03/2023)
- Account opening
- Account closing
- Process advisor transac0ons
- Account maintenance
- Paperwork valida0on
- Lead transfer agent
- Next Gen Leads
- (10/2018-11/2021)
- Answering incoming calls
- Making outgoing calls
- Transferring leads
- Meeting quota
- Certificate - High School diploma Program
- ECC (EDUATIONAL CULTURAL COMPLEX)Customer service representative
- Spectrum
- (06/2017-11/2017)
- Answering phones
- Troubleshooting equipment
- Taking payments
- Sales
- Customer service representative
- Agero
- (06/2015-02/2017)
- Dispatching roadside assistance
- Ensuring customers are in a safe location
- Verifying roadside coverage
- Customer complaints
- Resending receipts
- Cancelling services
- Cashier
- Jack In the Box
- (05/2015-06/2015)
- Cash handling
- Order taking
- Food preparation
- Ensuring a clean and safe work environment
- Drive thru
- Re-stocking condiments
- Sales Associate
- Burlington Coat Factory
- (10/2014-03/2015)
- Cash register
- Assist customers
- Maintain product presentation
- Replenish products
- Adjusts to customer flow
- SALES ASSOCIATE
- Macy's
- (04/2014-07/2014)
- SERVICE SPECIALIST
- JCPenney
- (11/2013-01/2014)
- CASHIER/ CAST MEMBER
- CHUCK E. CHEESE
- (10/2012-01/2013)
- Hosting
- Maintain cleanliness of front area of restaurant.
- Assisting in providing a safe, fun, and clean environment for all guests.
- TOOLS & TECHNOLOGY
- Microsoft Office
- Microsoft Word
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Access
- Accurate Typing: 65-70 WPM
References
John Price, (619)370-0349 Thomas Grant, (858)610-5871 Aneesah Webster, (619)888-9945 Amber Bolar, (760)443-9684
Timeline
Account service's representa0ve(Data entry
Charles Schwab
02.2022 - 03.2023
Lead transfer agent
Next Gen Leads
10.2018 - 11.2021
Customer service representative
Spectrum
06.2017 - 11.2017
Customer service representative
Agero
06.2015 - 02.2017
Cashier
Jack In the Box
05.2015 - 06.2015
Sales Associate
Burlington Coat Factory
10.2014 - 03.2015
Sales Associate
Macy's
04.2014 - 07.2014
SERVICE SPECIALIST
JCPenney
11.2013 - 01.2014
CASHIER/ CAST MEMBER
CHUCK E. CHEESE
10.2012 - 01.2013
High School Diploma -
ECC
Similar Profiles
Jacob BridgesJacob Bridges
Financial Services Representative at Charles SchwabFinancial Services Representative at Charles Schwab
Miranda WithersMiranda Withers
Onboarding and Educational Development at Charles Schwab & CoOnboarding and Educational Development at Charles Schwab & Co
Sterling K. SmithSterling K. Smith
Senior Specialist, Client Services & Support Operational Support Account Solutions at Charles Schwab & Co.Senior Specialist, Client Services & Support Operational Support Account Solutions at Charles Schwab & Co.
Brady HumbertBrady Humbert
Stock Plan Services Operations and Support Specialist at Charles Schwab & Co., Inc.Stock Plan Services Operations and Support Specialist at Charles Schwab & Co., Inc.
Ian PiferIan Pifer
Student Volunteer at TRIO Upward BoundStudent Volunteer at TRIO Upward Bound