LENA THACH
Westminster,CA
Summary
Hardworking and dependable candidate with strong communication and detail-oriented skills eager to secure a customer service based jobs. Ability to handle any tasks or projects with high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Delivery Driver/Salesperson
OC Classic
03.2023 - Current
- Delivered packages to customer doorsteps and business offices all around Orange County
- Generated substantial phone sales by leveraging strong communication skills with customers and deep product knowledge
- Utilized acquired social and communication skills to create a positive and welcoming energy for customers
- Improved customer satisfaction by ensuring accurate order packaging and timely deliveries of products.
- Operated vehicle safely in highly congested areas with no traffic violations.
Sales Associate
Sunglass Hut at Macy’s
09.2020 - Current
- Established and nurtured customer relationships through empathetic communication and personalized service, fostering strong customer loyalty
- Actively kept up to date about latest trends, sales offers, and loyalty programs to consistently utilize in conversations with customers
- Collaborated with team members to create a positive and supportive work environment
- Utilized active listening skills to understand customer needs and preferences to effectively suggest products that cater to their desires
- Implemented effective sales strategies by conducting market research and analyzing customer needs.
Hostess
Wang Cho Korean Restaurant
08.2019 - 08.2020
- Created positive relationships with clients by greeting them warmly and providing excellent customer service
- Maintained organization and clarity in communication with servers when new customers were sat in their section
- Collaborated with team members and managers to ensure effective communication resulting in little to no confusions or mistakes
- Managed financial transactions.
Education
Bachelor of Arts - Communication Studies
Orange Coast College
Costa Mesa, CA05.2026
Skills
- Reliability and punctuality
- Effective communication
- Beverage Preparation
- Excellent customer service
- Adaptability
- Strong research abilities
- Positive Attitude
- POS System Operation
- Attention to Detail
- Safe Driving
- Route Management
- Retail display setup
- Order Accuracy
- Teamwork and Collaboration
Hobbies and Interests
- Cooking/Baking
- Human Rights Activism
- Women’s Rights
- Movies
- Writing
- Astrology
- Reading (poetry, memoirs)
- Podcasts
Languages
Vietnamese
Full Professional
Timeline
Delivery Driver/Salesperson
OC Classic
03.2023 - Current
Sales Associate
Sunglass Hut at Macy’s
09.2020 - Current
Hostess
Wang Cho Korean Restaurant
08.2019 - 08.2020
Bachelor of Arts - Communication Studies
Orange Coast College