Lena Tyus
Chicago,IL
Summary
Distinguished Security Officer with extensive experience at Allied Universal Security Services/DCFS, adept in CCTV surveillance and conflict resolution. Excelled in creating a secure environment through meticulous risk assessment and advanced training, enhancing safety protocols. Demonstrated superior customer service, ensuring a welcoming yet secure atmosphere. Achieved a significant reduction in security incidents, underscoring a commitment to excellence and safety.
Overview
12
12
years of professional experience
Work History
Security Officer
Allied Universal Security Services
07.2013 - 01.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Trained new Security Officers in company policies, ensuring consistent knowledge across the team and adherence to established procedures.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
Education
High School Diploma -
Banner High School
Chicago, IL06.2007
Skills
- Report writing
- Incident reporting
- General security
- CCTV surveillance
- Detail-oriented
- CCTV monitoring
- Superior customer service
- Surveillance
- Complex Problem-solving
- Visitor tracking
- Conflict resolution techniques
- First aid and CPR certified
- Verbal and written communication
Timeline
Security Officer
Allied Universal Security Services
07.2013 - 01.2025
High School Diploma -
Banner High School
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