Lena Villafana
Experienced Sales Leader
Summary
Highly-dedicated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I strive to make a real world difference within a diverse team to contribute to health, wellness, and beauty where others feel appreciated inside and out. Devoted to giving each and every client a memorable and positive experience. Currently seeking a beauty industry position to fulfill my happiness and be content working with both animals and forming skincare relationships.
Overview
4
4
years of professional experience
Work History
Cashier/Stocker
Petco (Part-Time)
Kissimmee, FL
02.2024 - Current
- Advanced in sales and recommending and selling products based on their needs and preferences.
- Assisted with customer requests and answered questions to improve satisfaction.
- Determined guest needs and answered questions to foster positive experience.
- Recognized by management for providing exceptional customer service.
- Safely opened and closed the facility with key authority.
- Handled transactions, buy online pick up in store orders, and assisted with Spanish speakers.
- Answered customer inquiries regarding store policies and procedures.
Esthetician
Massage Envy
Lake Nona , FL
09.2022 - 02.2024
- Provided facial treatments such as cleansing, exfoliation, extractions, and massage.
- Participated in hands-on training as well as workshops and webinars for continued education.
- Boosted repeat patient appointments and sales by offering reliable, quality service.
- Produced the highest in retail sales in the spa.
- Repeatedly the service provider with the highest number of add on enhancements, helping increase incoming revenue.
- Advanced knowledge of using and recommending products from Jan Marini, Obaji, Cyme, and PCA Skincare.
- Performed administrative duties including scheduling appointments, maintaining client records, ordering supplies and equipment, processing payments and responding to customer inquiries.
- Analyzed sales trends and made recommendations for changes in product lines or services offered.
- Trained new employees on proper procedures for providing skincare services.
- Answered multi-line phone, returned clients calls and scheduled appointments.
- Built positive client relationships and guided clients through treatments.
- Recommended home care regimen for desired results.
- Used magnifying lamps or visors to evaluate and examine client skin condition and appearance.
- Eliminated or reduced appearance of fine lines and spots with appropriate products.
- Consistently provided both 60 and 90 minute services back to back in a timely matter.
- Built strong relationships with loyal clients and consistently told them to follow up with routine at home and follow up visit for best results.
- Responsibilities as a lead, trained new employees both in the front and back, and stayed after hours to count inventory and make sure other employees were set up for success in their next shift.
Sales Associate
Hand & Stone Massage And Facial Spa
Lake Nona, FL
01.2021 - 09.2022
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Opened and closed the spa with key authority to make sure it was ready for operation in a timely matter.
- Participant and involved in esthetician trainings involving new products and services
- Recommended Dermalogica and Clarity products to clients with specific concerns and questions.
- One of the highest in gift card sales and memberships and recognized for great performance.
- Worked double shifts and on days off to help business with coverage as needed.
- Answered phone calls to schedule appointments accordingly and reached out to clients to update information and confirm sessions.
- Trained new hires on receptionist duties such as answering phones, greeting visitors.
- Provided administrative support such as filing documents, photocopying, scanning and faxing.
- Responsible for handling cash payments from customers at the reception counter.
Veterinary Assistant/Receptionist
OBT Orange Pet Doc Hospital
Orlando, FL
03.2020 - 12.2020
- Answered multiple line phone system for busy animal care facility and responded to questions regarding pricing and services.
- Trained new veterinary staff on office procedures and requirements.
- Documented patient information with precision to maintain records accuracy.
- Administered vaccines to animals and delivered blood and lab results.
- Prepared and labeled medications and instructed client on administration.
- Worked over 40 hours and assisted in both the front for coverage as reception and back as an assistant.
- Assisted during major surgeries and emergency walk ins.
- Multitasker and completed tasks in an effective matter.
- Worked extra hours to assist veterinarian in hospital and mobile vet hours as well.
- Provided detailed patient care instructions to pet owners.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, respiration rate and other parameters as necessary.
- Provided emotional support to pet owners during difficult times.
- Reviewed pet records from daily visits and appointments, entering important data into system.
- Monitored post-surgical pet care and administered medication under vet direction.
- Assisted with the collection of blood samples for laboratory testing.
- Used high-tech equipment to assist in diagnostic, medical and surgical procedures.
- Performed routine laboratory procedures for hematology, urinalysis and serology.
Education
Full Facial Specialist - Esthetician
Aveda Institute
Winter Park, FL06.2022
Associate of Arts - General Studies
Valencia College
Orlando, FL05.2020
High School Diploma -
Mascoutah High School
Mascoutah, IL05-2016
Skills
- Sales Techniques
- Active Listener
- Goal-Oriented
- Skincare Specialist
- Dermaplane
- Chemical Peels
- Microderm Infusion
- LightStim Propanel
- Animal Caretaker
- Client Retention
- Cashier/Stocker
- Cash Register Operation
- POS Systems
- Product Recommendations
- Loyalty Program Promotion
- Inventory Management
- Daily Reporting
- Time Management
- Personable
- Reliable
- Multitasker
- Merchandise Rotation
- Front-End Maintenance
- Eager to learn new techniques
Timeline
Cashier/Stocker
Petco (Part-Time)
02.2024 - Current
Esthetician
Massage Envy
09.2022 - 02.2024
Sales Associate
Hand & Stone Massage And Facial Spa
01.2021 - 09.2022
Veterinary Assistant/Receptionist
OBT Orange Pet Doc Hospital
03.2020 - 12.2020
Full Facial Specialist - Esthetician
Aveda Institute
Associate of Arts - General Studies
Valencia College
High School Diploma -
Mascoutah High School